Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model. An upgrade was given but still not an estate and after a long discussion.

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle

I am absolutely disgusted with the service from Easirent, who conned me into signing for insurance that was not explained to me. I had already purchased insurance from Easyrent and instead of asking for a deposit they took more money out of my account for further insurance without explaining the terms to me. After realising the next day that money had left my account, I called them and they just blamed Easyrent and said that they should never have sold me insurance?!