Excellent service, highly recommend

Got an “upgrade” to a larger vehicle, but would’ve preferred the smaller one on the UKs tiny roads. Staff were great.

I had to extend my car for 1 week. As per there agreement the changes were £16.2 per day. So it should be £113.4 but they deducted £256.83. I am trying to contact them by customer care, waited for 40min no reply. Email them. No reply yet. Poor customer service.

Cleanliness of the Car interior wasn’t to the usual high standard but as it was only used for the work commute I wasn’t too bothered. Check in and out was effortless compared to other rentals and the staff were extremely polite, professional and helpful.

Easy company to deal with

Easy company to deal with and great insurance coverage offered.

The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.