Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.

The process of booking the car was easy and fuss-free!

There was chinese speaking staff, but my email communication with them had to be in Japanese, so you may have to rely on Google translate. Had a small scratch on the car just before I returned the vehicle and You I Rent decided to not honour their insurance (I'm supposed to have insurance coverage with them). They made me pay 50,000 yen for repair, and another 20,000 for non-operation charge. In the end, the repair cost was only 42,500 based on the receipt they sent me. This is robbery!

Since the car renter YOU I Rent A Car decided not to honour their insurance, I had to approach Easyrentcars.com for insurance claim. Thankfully I got the full coverage from Easyrentscar.com. The customer service officers were very helpful and they helped me to recover the cost without me going through too much trouble. I strongly recommend Easyrentscar to everyone, and this company is definitely a company which we all can trust. This will be my default option for all my subsequent!

Before I pick up the car, I expected will pick up an alphard an old model with average condition. However, the store provides me more than that I can expected. The car is clean (I can see that they wash the cars at the pick up site.) and new (ODO only 19xxx km) Besides, the staff are friendly. They confirm the details that makes me know what is needed to attention. They know I have purchased full insurance from Easyrentcar and explain what to do if accidents happen.

EasyRentCars did a good job to partner with this rental car company,

ลงเครื่องมาหาจุดรับรถไม่เจอ ต้องไปถามกับประชาสัมพันธ์ถึงรู้ว่าต้องเดินไปจุดจอดรถ 10A หน้าอาคารผู้โดยสารในประเทศ ง่วงก็ง่วง ร้อนก็ร้อน เห็น ots กับอีกยี่ห้อนึงมารับถึงในอาคารระหว่างประเทศแล้วนอยด์ ไปถึงร้านเช่าก็คุยกันไม่ค่อยรู้เรื่อง ภาษาอังกฤษเค้าฟังไม่รู้เรื่อง ต้องเสียค่าประกันเพิ่มอีก 8,100 เยนสำหรับ 5 วัน แถมเก้าอี้เด็กที่จองไว้ก็เก่าและมอมแมมมากรวมทั้งภายในรถด้วยทั้งๆที่รถยังใหม่ ตอนจองจองนิสสัน note แต่จัดโตโยต้า vitz ซึ่งคันเล็กกว่าให้ เกือบใส่กระเป๋าไม่พอ

ง่ายๆ ไว้ใจได้

Quite old car with 3 dents. Instructions for using in-built GPS not clear as in Japanese. I do not like counter staff aggressively selling me insurance when I don't need it. Have to go back and ask where car key is before driving. Worse is I was advised to return car one day earlier as my flight is 9:10 am while car rental opens at 8 am. What they should have done is advise I check in at airport earlier, then return car, then take their free shuttle back to airport to board plane. Quite unpleasant for me to drag luggage for more 1 km to take public transport to Naha Airport on the day of my departure.

Quite good & ease of use. Good discounts.