Overall smooth and helpful

Very smooth

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.

Minor only 1.Pneumatic tyre warning lit on console - when queried told it was normal due to the heat. Sorry it's there for a reason it should have been reset. 2. Windscreen wash bottle empty - should be a routine check.

The lady at pick up was extremely helpful. No task was to difficult, she went over and above to make sure we had the car we booked even though it was not ready on our arrival. At drop off I was accused immediately of scratching the rear wheel arch but it was only mud and had to wipe it off to prove I was right not so great