This was the worst car rental experience i ever had in my life.

Best price and car was perfect. Will book again for sure. They accepted my card insurance.

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.

Brand new car , competitive prices in comparison with other rental companies

Offers better than other websites especially if a coupon is used

Dislike: The transportation to the airport was so late that I missed my flight.