Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
Best price, service and vehicle I have experienced in years of travel.
R.Gabehart
United States
Reviewed: Wed, Jul 4, 2018
About Alamo:10.0/10
Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes. Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
“Good customer service costs nothing but bad customer service costs business!!”
About Alamo:8.7/10
Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.
About QEEQ:8.0/10
Excellent service and total ease of booking. excellent comprehensive information regarding pickup etc and advising prior that Alamo May require the rental to be split as over 30 days.
Like: Pickup was fast, car is clean n match the model i have requested Dislike: Maybe the staff could have a short brief to show us how to use the basic functions of the car after handing the car to us
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Best price, service and vehicle I have experienced in years of travel.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
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View more >Dislike: Maybe the staff could have a short brief to show us how to use the basic functions of the car after handing the car to us