Easy to book, frustrating to pick up

Incredibly long wait at the counter, incredibly poor customer service at check out and drop off.

Good experience overall

Friendly staff at pickup, drop off was horrendous, nowhere to park the car and almost impossible to find someone to leave the keys with. When we found someone, he couldn’t have cared less

Smooth and easy process

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.

Car pickup and drop off process was quick and smooth. No games, no frivolous charges that you sometimes get with the startup car rental companies. From my multiple experiences with car rentals in Italy, I've concluded that it's best to rent from known brands, even if it costs a little more.

I will continue to use easyrentcars, as long as I find value with their car selection.