Exceeded expectations

M.Wilson

United Kingdom

Reviewed: Wed, Jul 17, 2019

About ACE: 8.3 /10

Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.

About QEEQ: 10.0 /10

Mini | Fiat 500 or similar

1 days rental

Relevant Reviews on ACE Bristol Airport

K.Williams

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Sat, Aug 24, 2019

“Good pickup and drop off no problems car was in good condition happy with everything.”

About ACE: 9.7 /10

Happy with car, counter staff very helpful and overall experience very good.

About QEEQ: 8.0 /10

Booking platform not too difficult to use so no issues.

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sun, Jul 7, 2019

“Better than expected”

About ACE: 9.7 /10

My flight was delayed and Greenmotion had no problem staying open late to wait for me.

About QEEQ: 10.0 /10

B.Cooney

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Jul 6, 2019

“Excellent value for money and easy”

About ACE: 8.7 /10

The pick up was from Green Motion car and van rental. The name Ace Rent a Car never appeared anywhere and wasn't on the shuttle bus that collected me. It would have made pick up quicker and easier if there were clear instructions on where to meet the shuttle bus.

About QEEQ: 10.0 /10

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Wed, Jun 12, 2019

“Why all the different company names”

About ACE: 8.7 /10

The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual). The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.