Efficient!

Matthew at the counter was very helpful. We made three separate bookings (which was cheaper than making one continuous booking), and instead of bringing the vehicle back after the first booking, he allowed us to keep the car and do the checkout over the phone. Outstanding customer service.

The road work were a pain in the ass both getting there to pick up and leaving back the car, but that’s beyond your control…

As always, the staff at BUDGET NCL Airport so pleasant and friendly. Cannot fault their customer service.

I rented a 7 seat van and was forced to use a 5 seat car. I was told it would be exchanged at my first hotel in London within 48 hours and it never happened. We had to continue our trip from England into France in the smaller vehicle. We also had to pay an additional $60 euros for the channel crossing due to a late booking. The car also had a stinky odder and we had to purchase a plugin air freshener. We did not smell it when getting in because the windows were all cracked and it was raining. The staff was nice but never solved the problem.

The car was as advertised, I had a wait for a short time for booking in then directed to my car which was fuelled, fairly clean and where it was supposed to be. The staff were very friendly.

Platform works as advertised, very easy to use and a good price.