Personable contacts for some details. Website good.

Our rental was from Cardiff Airport - unfortunately not the largest airport, therefore a little understaffed. Through no fault of the staff member, he was on his own to process Pick-Up's, Returns, Cleaning and all other related duties at a car hire counter. In my opinion Europcar should have a minimum of 2 members of staff on duty at all times. As always, the vehicles available are excellent, the rental process simple and effortless - will always use Europcar if price allows it

As always, a simple and easy way to save money on car rentals. Only one slight moan - I'm requested to 'upload' rental agreement//Invoice after rental has been completed to gain QEEQ Points, This should not be necessary and be done away with, points added automatically. A small moan on an otherwise excellent website service

Direi vergognoso in quanto il noleggio di quest’auto mi è costato 108 euro più 305 euro per 2 giorni…412 euro??sconsiglio vivamente

Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.

Pick up took nearly 2 hours, there was rubbish left in the car. Car had engine trouble that could have been easily avoided by Europcar. Extremely disappointing experience. Will not recommend or use again.

Easyrent cars was straightforward with good customer service.

All excellent apart from time waiting for pick up and drop off. Only one staff member on duty each time and they were very good but far too busy and it really needed another staff member to ease waiting times for customers. Otherwise I was very pleased.