Be wary of sharp-practice and sub-par vehicles.

R.CLEAVER

United States

Reviewed: Sun, Jun 2, 2019

About Alamo: 8.3 /10

Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.

About QEEQ: 10.0 /10

Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

Economy | Mitsubishi Mirage 2 Doors or similar

1 days rental

Relevant Reviews on Alamo LOS ANGELES INTL ARPT

K.Hall

United States

1 days rental

Premium | Nissan Maxima or similar

Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Sat, Nov 30, 2019

“Fantastic .. would highly recommend this service”

About Alamo: 9.7 /10

Car was clean but had an ingrained smell of marijuana that we couldn’t get rid of.

About QEEQ: 10.0 /10

Pricing was excellent.

E.Fewings

United States

1 days rental

Full Size Van | Ford Transit or similar

Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Fri, Sep 20, 2019

“Cool”

About Alamo: 10.0 /10

Excellent quick and friendly service

About QEEQ: 10.0 /10

All went good

Jenny Australia

United States

1 days rental

Economy | Mitsubishi Mirage or similar

Alamo

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Sun, Jun 2, 2019

“Good customer service costs nothing but bad customer service costs business!!”

About Alamo: 8.7 /10

Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.

About QEEQ: 8.0 /10

Excellent service and total ease of booking. excellent comprehensive information regarding pickup etc and advising prior that Alamo May require the rental to be split as over 30 days.