terrible location if youre not coming from the airport in the shuttle. no clear signage of address

Canada

Reviewed: Thu, May 30, 2019

About Routes: 6.3 /10

The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.

About QEEQ: 8.0 /10

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Ottawa Airport

B.Bancken

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Jun 19, 2019

“Excellent”

About Routes: 9.3 /10

The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.

About QEEQ: 10.0 /10

Gallagher

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 5, 2019

“Great price.”

About Routes: 6.0 /10

I got a Jeep instead of Corolla. Gas was expensive due to low MPG.

C.Clarke

Canada

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Tue, Apr 2, 2019

“Awful”

About Routes: 2.0 /10

They never picked up their phone upon my arrival in Ottawa. Free shuttle never happened. Never again.

s.stark

Canada

1 days rental

Intermediate | Honda Civic or similar

Reviewed: Tue, Jan 22, 2019

“Nice car, good price, but long wait for shuttle bus.”

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10