Good experience in general , car was new and clean staff was helpful

We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.

It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train. It is ripping off. They charged me £135 for stonechip. Avoid this company. And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

Like: At 12Am midnight, Mark,Arek and Joe were very friendly in dealing with my request. Note my flight was delayed by 2 hrs. They helped me to select, understand the car, loading luggage and provided comfort.
Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.