Disappointing service in light of a breakdown (of a new car!)

G. Brown

Portugal

Reviewed: Thu, May 23, 2019

About SURPRICE RENT A CAR: 4.7 /10

Hired a Seat Ibiza or similar - received a Toyota Yaris, which is more of a budget model than I would have expected. The car was brand new though so that was a plus. Initial pickup was fine, but car was experiencing major faults when idling - twice the engine fully cutting out at busy roundabouts. Decided car was not fit to drive so once we finally got the car going again we drove back to the pickup point. Service centre were very quick to identify a loose battery connection, and also told us (then!) as to a trick with the Yaris that needs a double-pump of the clutch. Can't fault the service staff, as quickly resolved the issue. Annoying not to be told about the clutch particular though, as that should have been mentioned at collection of the car. Car was ok for the rest of the trip. Most annoying part has been communication with the head office since, where I have asked for some compensation to cover fuel and road tolls we incurred as a result of going back to the collection point to have the car fixed. Very little understanding and no empathy whatsoever. Really disappointed with this and won't recommend this company as a result.

Economy | Seat Ibiza or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

R.CATHALA

Portugal

1 days rental

Economy | Seat Ibiza or similar

Reviewed: Fri, Aug 16, 2019

“montant supplémentaire”

About SURPRICE RENT A CAR: 8.7 /10

35€ supplémentaires à payer parce que voiture récupérée après 20h. montant jamais indiqué lors de la réservation. Attente sur le parking de l'aéroport de Faro pour la navette qui amène chez SURPRICE et pris qu'au bout de la 2ème, donc 35€ parce que pas sur place à l'aéroport aussi non précisé lors de la réservation.

About QEEQ: 8.0 /10

Portugal

1 days rental

Compact | Fiat 500l or similar

Reviewed: Tue, May 14, 2019

“Surprice avoid.”

About SURPRICE RENT A CAR: 7.3 /10

Booked a fiat 500l but on arrival got told all they had was a fiat panda because of this struggled to get suitcases in but luckily went with friends and they managed to get my suitcases in there car. Surprice wasn't bothered about this though I had booked a larger vehicle. I only excepted the fiat panda due to having 3 children with me and it being late at night. Would never hire another car from them!!

About QEEQ: 10.0 /10

Portugal

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, May 9, 2019

About SURPRICE RENT A CAR: 7.0 /10

La mauvaise surprise à l'annonce du montant de la caution prélevée sur le compte bancaire : 2490 € !!! Alors que le plafond international de prélèvement d'une carte visa est de 2400€;;;cherchez l'erreur! Au comptoir un dimanche midi face à une personne qui refuse de parler un minimum anglais et qui vous propose comme seule solution le paiement de leur assurance magique qui permet de baisser considérablement le prix de la caution à 400€. Le prix de départ de 44,90 € imbattable s'est transformé à 190€ ce qui pour le coup faisait cher pour les prestations offertes (obligation de prendre une navette pour prendre la voiture)!! Le budget vacances s'est vu fortement réduit!

About QEEQ: 8.0 /10

Plate forme fluide, et facile d'utilisation qui propose des prix imbattables.

G.Cairns

Portugal

1 days rental

Mini | Peugeot 108 or similar

Reviewed: Sat, Apr 20, 2019

“Less problematic than expected - eg didn’t find “hidden” damage on return!!”

About SURPRICE RENT A CAR: 9.0 /10

Had booked full to full and were told to bring back at same level as if a difference, would be charged a high amount - petrol station across the road!!!! Very high excess charge out with hours - 8pm 35 euros. On checking in, very unfriendly and unhelpful. Would have been nice to see a smile and shown how to operate the car. On the plus side -automatic and a hybrid!

About QEEQ: 7.0 /10

Easy booking and good communication.