Very good

指定の場所には指定の車両がなく混乱した。

The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up

The app was great

Said I would pick the car up at 10:30, ended up getting there at 11:30. I was told that it would be 45 min to get a truck. After getting frustrated and telling them that I would take a car that wasn’t clean they got me one fairly quickly. Coming from someone who is executive elite with National I am not used to this level of service.

The front desk staff At the Phoenix locationwas trying to not authorize the rental rate because they stated I held a US passport I told individuals that I live in Germany and I have a visa that is sanctioned under the status of forces agreement (SOFA) agreement and I’m a resident in Germany through the status of force agreement for a BUDGET claims to be pro military and that has a relationship with USAA they seem not to know that military personnel/ Government personnel are living in working overseas are residents of overseas locations in foreign countries! My suggestion if personnel for budget are going to be working at an international airport as large as the Phoenix airport that the school their staff on the situations! Shame on you but shit I wish USAA would reconsidered their partnership with you!

Like: The Rep. (Natasha) was very professional and courteous throughout the transaction and wait.
Dislike: The new credit check policy when you've rented from (Budget) in the past numerous of times for years, stopped for a while due to my new job position and just started back renting again for personal use.