Excellent sevice

Simple .easily completed...

Fuel system was kind of complex this time.

The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30. They would not apply any discounts or hertz rewards as I use them often .

Everything was great, beside that I was charged two hours late return and my friend May’s family was charged 1 hour late return fee. When we picked up the car, there was no explanation that the rental was counted by hours. We thought it was very early to return the car by 12 noon. We were staying in the hotel close by waiting for time getting closer to the flight time. We If we were notified that the renting time was counted by hours, we would have returned the car two hours earlier. We went to the return counter and they said they couldn’t do anything about this situation.

There were some misleading information that are posted on web site and actual procedures that are implemented at the rental site.They did not honor what is on the web site even though it's their web site posted procedures.

Great customer service, exceed my expectations.