Okau, BUT!

DonSco

Australia

Reviewed: Wed, Dec 20, 2023

About Europcar: 9.0 /10

Not happy about the hidden costs for insurance for windscreen and headlight glass. Then told that excess of $ 5000 if the car was involved in an accident. The Vehicle is very unsafe to drive. Wanted a Carolla and got a Chery as an upgrade. The lane detection not very accurate and the auto correct to aggressive, causing me to have hold the steering more intensively, hands sore after driving. the speed notification shown on mthe dashboard, inaccurate to whats on the road. Sometimes showing 80 or even 50 on a 100 km zones. At times GPS on phone would warn of speed limit on the road and the indication on the dash would be different. Will not drive this type of vehicle again.

About QEEQ: 8.0 /10

Booking platform is okay and everything webt well that side.

Compact | Toyota Corolla or similar

3 day rental

Relevant Reviews on Europcar in Australia

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Medium SUV | Mitsubishi ASX or similar

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Melbourne

Australia

Reviewed: Sun, Dec 6, 2020

“Easy to Travel”

About Europcar: 10.0 /10

Car was well maintained and clean Easy city pickup location

About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar

Reviewed: Thu, Sep 5, 2019

“Splendid”

About Europcar: 9.0 /10

They upgraded the car to Mitusbishi SUV, which is so spacious and easier to drive. I am sorry that the staff at the pick-up counter didn't tell where to return the car at Launceston Airport.

About QEEQ: 10.0 /10

I didn't know what to do when Europcar told us to bring a proof of the company as the rate was a special one for dedicated companies. The staff of Easyrentcars helped me to solve the problem. Their reply was always prompt!

DebbieGan

Australia

1 days rental

Full Size Van | KIA Carnival or similar

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Avalon

Australia

Reviewed: Tue, May 28, 2019

“Horrible experience with Europcar!”

About Europcar: 5.0 /10

Horrible! Rushed out upon arrival as didn't want the counter staff to wait too long. Keys were provided, told where to go and rental agreement signed. Was not shown to the car to perform checking of the car together. Just asked to take photos to protect myself. Upon finding the car, realized that car seat was not installed or even provided although I already remarked in my booking. Went back to the counter which was already closed and empty. Amazing that no one among the other car rental booths had the Europcar employees mobile number and no number was left pinned somewhere at the counter. Called the careline who made me wait so long on the line (I was on international roaming!), arguing with me (WHO WAS IN FRONT OF THE COUNTER) that the counter at Avalon should still be open and finally telling me they couldn't do anything. I needed to get another car seat from another Europcar branch the next day! A TODDLER TRAVELLING WITHOUT A CAR SEAT IN AUSTRALIA IS ILLEGAL!!!! Luckily for me, the staff at Hertz next door saved my day by obtaining a spare car seat for me! First and last time renting from Europcar.