NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Compact | Toyota Corolla or similar

4 day rental

Relevant Reviews on ACE in Canada

Canada

1 days rental

Economy | Toyota Yaris 2 Doors or similar

ACE

Montreal

Canada

Reviewed: Wed, Sep 11, 2019

“Not a disaster but very frustrating rental”

About ACE: 6.7 /10

Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.

About QEEQ: 10.0 /10

S.Smith

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

Reviewed: Thu, Aug 8, 2019

About ACE: 10.0 /10

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

About QEEQ: 8.0 /10

Canada

1 days rental

Small SUV | Jeep Wrangler 2 Doors or similar

ACE

Montreal

Canada

Reviewed: Sun, Jul 21, 2019

“The rental experience was good but it was really expensive with the -24yo taxes.”

About ACE: 9.7 /10

Car exceeded our expectations.

About QEEQ: 8.0 /10

Terrible Experience

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

Reviewed: Mon, Jul 8, 2019

“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”

About ACE: 3.0 /10

I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.