i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.

The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.

Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.