Car booked was a Volvo V40 but greenmotion gave me a renault captur (not the same level) Car was dirty inside. They charged me extra 86£ (for administration costs) because I got a PNC for driving in London congestion charge zone on Monday 05/08/2019. They did not even gave me the opportunity to manage it myself and not informing me during pick up that I will get a PNC if driving in the city center. When I returned the vehicle they tried to convince me that some marcs in the wheel and one marc in the door were made by me (the ones in the wheel were already there and the one in the door is almost not visible and for sure made by another car in a car park. Honestly I cannot confirm if the door one was already there or not because is hard to see it).

Everything perfect.

Good value for money, good cars, staff demotivated and generally unhelpful. They usuallly don't pick up their phone.

Average customer service

Outstanding

They do everything they can to get more money from you.

Stop using companies that up-sell.

The car was very good. It was a very quick and easy process.

Quick and easy to use, would use again if in need of a hire car.