Great experience thanks. Saved a little with the automatic rebooking.

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour

Personnel d’accueil a la remise désagréable usant de tous les stratagèmes détournés pour vous mettre d’office des prestations supplémentaires sans votre accord et même malgré votre désaccord et sans vous les montrer en vous obligeant a signer sans récapituler votre facture. Attention au systeme de signature électronique qui ne vous permet pas de voir le montant total de votre location. Pratique commerciale mauvaise et douteuse qui ont brisée la confiance dans la compagnie budget que je ne reprendrais plus jamais.

Service Client

Nous avons dû patienter 1 heure avant de récupérer notre voiture, l'agence ayant un souci informatique. A savoir: le guichet est commun à Avis et Budget.