Seamless booking and pick-up processes

Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.

Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.

Booked estate car and received hatchback which caused luggage problem. Charged for insurance I had already payed for

I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day

Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all

Car well exceeded expectations in terms of spec, A bargain for the price I paid. Asked for a 3 door kia got a 5 door Audi Sport. Car was clean and looked after well and quite new. Staff where quick and effective.