Great example of how easy it should be

Great car, roomy with all our luggage and luxurious. Highlight though staff at Cairns and Proserpine who were superb, helpful, friendly and a credit.

Smooth work!

Got an upgrade from small to compact SUV. Fantastic

Good value and app was helpful although took a little bit of time to set up.

Although there was a dedicated booth for Budget, the notice on the counter referred me to Avis booth. The joint brand booth between Avis and Budget had to serve 4 groups of customers before my turn. The turnaround could be faster to save 2 young kids from screaming during the wait.

Rebooking function was activated once, which was greatly appreciated. However, the question raised during the initial booking (which since been addressed) was attended to again post successful rebook.

Carseat price was more than quoted through website as excluded tax. Carseat installation was very very poor and wrong size for child. Would never hire carseat again

Like: Car condition is good
Dislike: Suggest to provide clear instructions where to park the car during return and has the officer to check on the car condition together with customer before car return.