efficient and polite

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Yes the booking platform worked great.

Unfortunately our experience of 2 budget cars in our trip was not the best. The second car was not as we requested, it was scratched and felt tired we were very disappointed

130 dollars paid for a tiny impact on the car windshield is just a robbery! Furthermore, at the Check-in it was impossible to chancel the GPS, finally useless! Bad experience!

The billing had A little discrepancy. I was overcharged. I have fontscted customer service and hopefully they should be able to sort it out

It's the best one that I have used so far. Best deals and easy to book

Car was fine but the service on pick up was absolutely awful. Long line at the desk then staff tried to up sell. Eventually booked in and then had to wait for the car for about 45 minutes! What is the point of booking on line? Definitely would not recommend using this company. Had a much better experience in Calgary with Enterprise.