It really made our trip to have our rental car!

The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.

Deposit issue: Deposit blocked on my card was different than the one on the booking (Europcar said that easyrentcar offered me wrong information about the deposit. Easyrentcar was claiming the deposit is 300 euro, Europcar was claiming is 500 euro, luckly this time, the difference wasn`t very big but in % is almost double. What if I rent a more expensive car, easyrentcars would inform me the deposit is 1500, then I arrive at the rental counter and they tell me it`s 2500 and I will have a limit on my credit card of 2000 euro and can`t rent?) Loyalty program could be improved: I would prefer a better loyalty program (when I use to rent directly from the same company, I was getting upgrades to cars quite easily + free weekends etc.). Now the "points" I gain n easyrentcars expire from one year to another (I started using the website in autumn last year and didn`t manage to change the loyalty tier as the year changed. Open claim: I have an open claim since October with easyrentcars for extrafuel charge which didn`t get solver until now (4 months later). Satisfied overall: Overall, I had good experiences with easyrentcars.com. I have started to rent more and more often with them instead of renting directly with the companies.

Most of the cars were manuel

Audi A3 diesel is a good and low km car. However it took over 90 mins to get served and receive the car. Other patrons had the same experience - we were not alone. Car arrived dirty, damaged and with low oil warning light on. I've never had to add oil for a hire car before. Europcar later tried to blame me for damages to the vehicle, thankfully we took many pics on receipt of the vehicle to prove our innocence. Customer service at Europcar have been unresponsive to emails throughout the experience.

The interior carpets and body trim were dirty where people had been getting in and out

Brilliant

Picking up the car was a very unpleasant experience. After travelling for 15 hours and walking 15 minutes to the car rental facility with all of our luggage there was no order at the rental counter. There did not seem to be a line and everyone was crammed into the small space to rent cars. Took some time to find the kiosk to sign in to get a "number" but had to listen for our name to be called. Then it was high pressure to buy additional insurance which I did not want to buy. I had to argue with the woman at the counter to decline the insurance. It took more than an hour to get the car. Thankfully, drop off was quick and easy.

Very easy to use. Wish service at Europcar was as easy