4 days rental

Problematic behaviour at the counter, firstly they tried to give us a smaller car than what we paid for and attempted to charge us to upgrade to a larger car (the one we had actually booked). They also took a larger deposit than they should and the excess was double what QEEQ said it was. It very much as if Europcar was trying to claw back the discount that QeeQ had secured.

The discount you secured was great but it felt as if Europcar was trying to claw it back with underhand tactics.

Pick up took some time due to another person's issue, with us it was quick. The car we had tires were near the end of life and should be checked. Except for that, perfect. Waiting for the deposit to be returned.

Car exceed my expectations I did wait a lil long to get the car but it wasn't bad. The staff was great and very helpful. I will most definitely use Europcar again and most definitely recommend it to friends and family. Better instructions on where exactly to return the car. Perhaps a map outlining/highlighting the exact path to follow and locations to drop off the car.

Specified vehicle not available. Offered slightly smaller automatic alternative. Whilst easier driving the overall comfort levels were affected due to a lesser amount of luggage space

Price drop was a bonus

The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.

The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.