The discount QEEQ secured meant the hire company tried to claw it back with underhand tactics

As always, a very good service at Europcar. The only detail: this time the car was scratched on a lot of places, but that did not interfere with the vehicle's conditions so everything went smooth :-)

no price drop: I guess we had a very interesting rate because when I checked again 2 weeks, 1 week and a few days prior to our car rental, prices did only go up (and quite a lot)

Have hired from this company before and one of its main advantages over other competitors is the lack of queuing! It may be about £30 more expensive, but I would rather pay this premium, than have to wait for up to 2 hours (as have experienced in the past!), just to get a 'cheaper' deal!

First time I have used this and it made the whole hire process so much easier - I had peace of mind, I knew exactly what was already covered in the hire agreement. I actually think that this made a difference at the car hire counter because, unlike last time, no one tried to sell me additional cover! Hence, I knew what I was paying at the outset and there were no hidden extras!

Everything was perfect.

Price drop protector did not work in my case. Rest all was good.

The staff at the counter were very helpful. The car we originally booked had an issue during the prior rental and was not available. But, the staff offered multiple options, including an upgrade at the same price, to help resolve. Once that was done, the check-in process was very quick.

Like: The staff where I pick up the vehicle are so great and friendly, perfect experience
Dislike: The full insurance should be an option when I reserve the car, cuz I thought I bought full insurance already, but when I get to the point turns out there’s another insurance to buy.