The Hertz premises at Newcastle station are in a very inconvenient location on the wrong side of the station and at the foot of a steep street. Hertz’s competitors have offices on the station forecourt and are much more accessible. I was pleased to get a better car than I expected.

Not impressed going through complaints procedure

Simple and easy

Had an upgrade which was appreciated as my car had broken down and daughter getting married that day. Faff around as car not full and had to get original guy to confirm on return this was case

Person at the Hertz desk was quite abrupt and slightly rude. Seemed quite disinterested.

No trouble with booking through easy rent at all.

The car was not a caddy but was the equivalent. The insurance, which is not really an optional extra, unless you are happy to pay the ridiculous excess fee, was also £20 per day, making the overall price absolutely overpriced. It should be included in the price really, buy I don’t expect this feedback will make the slightest difference to their policies. The customer is always going to pay out over the odds as competition in this market does not favour the customer but the businesses.

Fine service