Brilliant

Not enough staff with over booking that makes the pickup process very slow.

We waited for almost 40mins at the viscount station before the shuttle showed up. Other company had done 2 loops already. Waited almost 30 mins at the counter before the vehicle was ready for pick up. The Durango was nice but the V8 motor is a pig on gas. I spent more than $200 in 8 days on gas alone. The exterior was not clean at all and you could see brush marks all over. Having V6 option would be great. Routes has the potential to be great rental place if they pay attention to detail.

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

Routes was great. Had a great experience.

Routes seemed to be a local and very friendly run business. Simple and efficient car hire just what you want after a long haul flight.

Simple to use and at the right price.