Good but pickup time was excessive.

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Satisfied

Very helpful desk staff when I called to confirm and with my questions about deposits. They got everything processed quickly and took note of car damage without prompting

I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day

Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all

Terrible service on the way in. It took 2 hours to get the car as they seemed to have been surprised by the number of clients around a bank holiday. Not all the desks were in operation and their processes and systems seemed broken. We have done similar check ins in less than 5 mins before and generally in the 5-15mins range.

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.