great

I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

I get the VW Polo instead of Ford Fiesta, which is totally fine with me, the car was in great condition. The counter staff is friendly and work fast, However I have to spent more than 40 minutes waiting as there's a group of tourist picking up two cars before me and there's only one person in that group who can speak English and he has to translate every word the staff said to his friend (it's uncontrollable factor, nothing to complain on the staff.) The counter operating hour is rather too short, only 8am - 3pm.

The car was not in the same class I had booked. It was dirty and had lots of scratches and a wheel trim missing and was nothing like the pictures on the website. when I complained they said it was all available and because I did'nt book direct with them I had no other choice but to upgrade and pay extra for a decent car. In My opionion this was disgusting and told them so.

Great (I do customer service reports for a living so refuse to write stuff for companies unless they pay me)