Good location

Delighted with the car. Pick up staff and Customer Service staff very helpful when I had to warn them of my delayed arrival. Very friendly and helpful. I was a little nervous of the minutiae of the pickup checks as it was my first attempt to hire a car but they made it simple and reassuring.

Website was straight forward and payment clear.

Very good except for time taken to pickup the car and when i tried to extend the cover and it was extremely expensive and overpriced; as a result i am unlikely to use Green Motion again

Easy, great, quick

Crap, lazy and often rude customer service. I waited over an hour to pick my car up (making me late), and I had to ask many times for receipts and copies of paperwork. When I dropped the car off it was a very fast process. However, I had to follow the staff member very closely around and in the car when returning the vehicle, as he kept trying to run away from me - maybe trying to add problems with the vehicle that weren't there?? He also said we checked out a satnav on the form and that we didn't return it - we didn't even take a satnav in the first place! I got an overall dodgy vibe from the whole experience.

See my complaint about green motion

The deposit hasn't been returned to my credit card after 3 weeks.