Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.
Renting with green motion most favourable. In car gps was invaluable driving in Scotland. Efficient
B&G.Beaudoin
United Kingdom
Reviewed: Fri, Sep 7, 2018
About GREEN MOTION:9.8/10
Like: Efficient pickup and drop off at airport. Avoided congestion at major car rental area of airport. Outstanding car made driving in the beautiful countryside enjoyable. Built in gps that was made available to us at pickup was invaluable. Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.
“Good service, cars in great condition. Easy transfer. Addn'l insurance costly, cars insp'd carefully”
About GREEN MOTION:9.3/10
I have to admit that the car was in absolutely perfect condition. The service was very kind and very specific about every detail in the booking. There was easy transfer from the terminal. What you MUST know however is that they are very detailed about the car condition. You can see videos and notes everywhere explaining how the process looks like and what are the possible charges. So probably if you happen to do even a small scratch the charges can go high. They offer their complimentary full coverage package but you must know it costs over GBP 40 per day, so if you book a small car it's going to double or triple the cost for you. So, they are VERY transparent in what they do and how they inspect the car, however if you choose not to take the insurance you might be liable to pay up to GBP 2500 for any damage. Overall, however, they are honest and transparent with the terms and conditions. I returned the car with no damage and the deposit was released within a few days.
About QEEQ:10.0/10
Smooth as usual. Easy comparison of the prices and suppliers available.
The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.
About QEEQ:10.0/10
Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.
“The car was ready for use when I arrived, it was clean, tidy and had fuel, exactly as required”
About GREEN MOTION:9.7/10
The service was excellent, the vehicle was smaller than I anticipated but this was not a fault on the side of Green Motion, I would certainly use your Company again
The car was fine it was as described. The problem was there was over an hours wait at Green Motion in picking up the car. The staff were apologetic but we have never waited this long to pick up a rental car before. Talking to other customers it seems this not unusual. Sorry , Cant recommend them to anyone else for this reason. They need to get more staff.
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Renting with green motion most favourable. In car gps was invaluable driving in Scotland. Efficient
Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.
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