Only one person on the desk and they were fully occupied with another customer for 20 minutes before serving me so not a great start plus whilst the car was new it wasn't to my liking really especially as it was classified as a large SUV but compared to the other large SUV's i've booked it was sub-standard in my opinion
“The car was good condition but the deposit refund is a bit slow”
About Thai Rent A Car:9.0/10
I still haven’t received the THB 5000 deposit refund. I expect The refund should be immediately after the car return instead of waiting 2 weeks as the staff mentioned to me. That’s not so beneficial to customers. Also, the car should be ready 1 hour before the car pick up time, instead of black facing customers asking customers waiting.
About QEEQ:7.0/10
EasyRentCars did a good job confirming the car reservation for me. However, I would expect faster turnover instead of chasing a few times by me.
we got a car with smell smoke so strong.
The staff informed us if we return with smell then they will charge us 5000 THB but why didn’t staff check the car before hand to the customer. Pick up car process also took long tike compare to another company.
The whole process was easy and straightforward, however, they did offer me the upgraded Super Collision Damage Waiver which meant I had no responsibility for any damage to the car and no excess, but then I still had to pay £225 deposit which I didn't understand. I'm still waiting for this amount to be returned.
About QEEQ:10.0/10
Very good, except the only email I got was titled 'confirmation of you booking cancellation' fortunately EuropCar had all the details.
1. From the easyrentcars my request about 2 child seat was confirmed, but in the place no. It's good because we saved money for it, but it's not normal.
2. The deposit was taken doesn't matter that we paid full insurance
About QEEQ:10.0/10
The same cost for full insurance as in rental? Why not cheaper?
“Very rude staff, good booking site and good vehicle.”
About Budget:7.7/10
I very rarely complain but for your information the two ladies at the budget desk were the most rude and disinterested staff I have ever come across. For future, I would suggest that they are spoken to so it doesn’t happen in future.
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