BIRMINGHAM AIRPORT CAR RENTAL REVIEWS

Katie at Birmingham airport was fantastic. Katie was hospitable, provided great options, helped with all ours queries with a fun and positive disposition. The return was concerning because the details in the system were incorrect and the insurance deposit hold was not released from our Cr card causing problems with purchases in other shops.

I presented full insurance for excess and yet was still obliged to block 1500 from my credit card. In other rentals I have not had to block this which is one reason that I have taken out that insurance. I was not pleased. When dropping off the car I waited 40 mins for the shuttle bus to take me to the terminal. I and two other clients had to ask 3 times for the staff to ring the shuttle and chase it up. The staff were helpful but you really need to have a better relationship with your shuttle bus provider. It is very stressful to be waiting 40 mins for the shuttle when you have a plane to catch.

I’m still not sure what’s happened but I was informed by the rental agent and the car washer that I needed to pay them £135.00 to fix a chip on the windscreen, which I disputed. They wouldn’t let me leave the building until I paid. I explained that they had my details, they should write to me with evidence of any damage but they intimidated me into paying and actually said they wouldn’t let me leave until I had paid! I’ve made a customer service complaint and sent a picture of the clear windscreen. If it’s not resolved through the complaints process, I’ll move to a letter before action.

Like: Every thing except wait times
Dislike: Nothing

Car well exceeded expectations in terms of spec, A bargain for the price I paid. Asked for a 3 door kia got a 5 door Audi Sport. Car was clean and looked after well and quite new. Staff where quick and effective.

Like: Refund of difference when price went lower.
Dislike: Agent at pick up took too long.

The whole experience was easy and quick. they made us feel very welcome. The car was excellent. I have never driven a corsa before and was pleasantly surprised. They infact went above and beyond as I stupidly left my phone in the car and Samantha came into the terminal and handed it to security so I could get it before my flight.

Totally ripped off. On return, they pointed to tiny (2-3mm) stonechip in the windscreen and charged £135 for damage, despite my insistence that this hadn't happened during my rental. On returning home I was able to view the original condition report in better light and could see this chip was actually already marked on the sheet. But despite sending them proof of this, they refused to refund the damage charge. I can only conclude that they are purposely operating a business model based on insurance fraud and ripping off customers. AVOID AT ALL COSTS!

Staff very friendly, car was excellent for my purpose and will be back for a seventh time with them very soon. No need for staff to upsell the insurance as I'd already purchased it online.

Price dropped by £9 on my £80 booking so a great saving. Easy app to use. Will be back.

Once again I was more than happy with green motion. Service, friendly helpful staff, virtually new car etc. were excellent. Will continue to use them.

Once again easyrentcars.com got me a bargain for car hire. I will definitely use them again.

Car was not full of fuel on pick up, which it should have been. I returned it full. Mentioned this to staff when dropping off the car & was offered a free half tank of fuel, should I hire another car from them, which I do not know if I will ever need to.

Best staff in the UK.

More staff at the counter (there was only one person) would have shortened the wait. A street address would have helped the sat nav find the drop off location. £1800 hold on my credit card for up to 28 days is excessive and will stop me from using this company again

Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.

The lady at checkin is an asset to you and clearly enjoys what she does.

Great value and so straightforward.

The car was great, much bigger and new!! Looked showroom perfect and staff were very helpful.

Easy and smooth process

She’s was so racist with me

I booked a compact car and no compact cars where available, so instead of giving me an upgrade they downgraded me to a smaller car. The attendant who Checked me out wasn’t friendly and he didn’t even apologize for Downgrading me and giving me a car cheaper than what I paid for

Car exceeded expections. However staff are really slow in processing the papers. I guess they need to upgrade their systems

They tried to make me buy their insurance and said that easyrentcar insurance was not valid and said they'd never dealt with any third party insurance before. Then demanded my bank statement and TWO phone numbers. My driving licence and passport was not sufficient.