The car had a engine panel fall the second evening we had the car. Loud noises. We took it back the next mor i g and they replaced the car with another. Both cars were older, Over 100km and over 60km on the second one. Both were good vehicles but they should have new windshield wipers. Lots of rain and poor wipers are never good.
The car was not too much mileage and enough conditions for me but there are so many scratch on this car otherwise it’s not an eco car but it safe about the fuel overall I’m appreciated.
“The car was good condition but the deposit refund is a bit slow”
About Thai Rent A Car:9.0/10
I still haven’t received the THB 5000 deposit refund. I expect The refund should be immediately after the car return instead of waiting 2 weeks as the staff mentioned to me. That’s not so beneficial to customers. Also, the car should be ready 1 hour before the car pick up time, instead of black facing customers asking customers waiting.
About QEEQ:7.0/10
EasyRentCars did a good job confirming the car reservation for me. However, I would expect faster turnover instead of chasing a few times by me.
“Easy rental process and great value. Car was very new as well”
About Budget:9.0/10
car was almost brand new. finding the location was a little bit confusing as it is located in a separate terminal which you have to go out to get to. service on pickup and drop of was great, the guy who checked the car upon return even brought us to the nearest petrol station to refill instead of us paying the rental company rate which was a really nice touch.
The whole process was easy and straightforward, however, they did offer me the upgraded Super Collision Damage Waiver which meant I had no responsibility for any damage to the car and no excess, but then I still had to pay £225 deposit which I didn't understand. I'm still waiting for this amount to be returned.
About QEEQ:10.0/10
Very good, except the only email I got was titled 'confirmation of you booking cancellation' fortunately EuropCar had all the details.
1. From the easyrentcars my request about 2 child seat was confirmed, but in the place no. It's good because we saved money for it, but it's not normal.
2. The deposit was taken doesn't matter that we paid full insurance
About QEEQ:10.0/10
The same cost for full insurance as in rental? Why not cheaper?
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