NEWCASTLE AIRPORT CAR RENTAL REVIEWS

The worst service ever! Had to wait approx. half an hour at the counter with a little baby despite of having only one person in front. Overcharged for a minor damage to a wheel I do not remember making. It took another half an hour to return the car, despite of being the only customer.

Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!

Perfect way to rent a car at a good price.

Like: Friendly and efficient staff and the rental was great value for money
Dislike: Nothing to improve

Brilliant service, guy on the desk when I collected the car was really friendly, clear and helpful.

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.

Landing at NCL with 6 people, 1 with a child seat, it's not too convenient for the driver to go to the Ponteland office then drive back to collect everyone. Why not bring the car to the airport?

Like: Picking up the car was painless, I was expecting lots of paperwork and hassle but this was not the case. I was dealt with in a friendly manner and very efficiently. Would highly recommend. The vehicle I was given was superb and tempted to buy one now
Dislike: Everything was perfect.

Vehicle handed to me in poor condition due to badly damaged wheel, if that had been my personal car I would not have driven it in that condition!

Good

Try to reduce the overall pick up time.

Quick, friendly service.

Newcastle Airport branch is very well managed. Efficient pickup and dropoff, friendly and courteous staff. No insurance upsell

Easy to book. Price drop protector made it even more cost effective. Perfect

No comments. great service.