As an American car rental company, ACE Rent a Car has great experience in car rental service in the United States. In Orlando, Florida, ACE operates from their flag store at the Airport.
When you arrive at Orlando International Airport, you may call up the number on your rental agreement and a shuttle will be sent to pick you up. Courtesy phones are available at the arrivals throughout baggage claims. The store is opened from 5:00 a.m. and closes late at 11:30 p.m. The ACE office is ever ready to meet your travel needs.
Pick up a car rental at ACE Rent a Car in Orlando now and you are ready to explore the city of theme parks! Renowned for its wide variety of amusement parks you will never find yourself bored in this city as Disney World or Universal Orlando is just a drive away. Whatever you are planning, we are here for you. QEEQ has partnered with ACE to customize your rental package to meet your specific needs. Whether you prefer a four-wheel-drive vehicle heading to the mountains, or a family-sized SUV for your summer vacation, you can find the best deals on QEEQ. If there is any problem with your ACE car rental in Orlando, please contact us for our 24/7 online customer service.
View On Map/10
Vehicle condition
6.2Vehicle cleanliness
6.5Spaciousness
6.2Counter staff
4.3Pick-up location
6.5Drop-off location
6.7Pick-up time
Drop-off time
8.7
Demasiado tiempo de espera
Demasiado tiempo para entregaros el auto, y bastante sucio el auto por dentro y por fuera
Orlando
Reviewed: May 30, 2022
8
NSTR
NSTR
Orlando
Reviewed: August 17, 2020
5
Average
I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.
Orlando
Reviewed: December 1, 2019
9.7
Excellent
The car was fine but had difficulty getting the defroster to work properly. Had to leave the window down to see out the window. Additionally, could not get the front windshield to totally clear making the driving difficult.
Orlando
Reviewed: November 7, 2019
2
Poor
I may a reservation on may for a july trip. I get to the air port at 10:00 pm ACE company stop working because they didn't have any more car to rent we waiter for more then 2 hrs. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent.
Orlando
Reviewed: October 2, 2019
7.3
Good
The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.
Orlando
Reviewed: September 14, 2019
7
Never again
Car was upgraded after forcing me to take extra liability insurance. My personal travel insurance and credit cards already had me covered but I was told that they would not release the vehicle without the extra. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. In checkout the seats were damp so I was charged 150.00$ for clean up. Not a good experience with ACE.
Orlando
Reviewed: September 9, 2019
2
Horrible experience. Did not get the suv that was reserved. The customer service is the nightmare.
It was a nightmare. The agent is so rude. Did not rental after all. What a wait of my time. Will not ever book with you guy again. End up have to go somewhere else for the car in the middle of the night.
Orlando
Reviewed: August 5, 2019
8.7
Sucks
Did not have vehicle we reserved terrible never ever ever come back. Had mother in law in wheel chair needed expedition got a mini van. Should get a refund.
Orlando
Reviewed: August 3, 2019
4.7
Bad experience, i paid more that i supouse to and i paid for other insurance
The car that i had chosen for the number of passangers was not avalible and they did not have another car for 6 passangers i had to go in a 5 passanger car
Orlando
Reviewed: July 24, 2019
2
Worst service. They never called to inform me that they didnt have a car for me & left me stranded
Zero stars. Never got a car! I will never use them again. They are unreliable and do not know how to do business and treat customers terribly. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Couldn't get in touch with someone for my refund. Horrible.
Orlando
Reviewed: July 23, 2019
8
Did not receive full size SUV. Car had a bad tire and repeated calls to Ace were ignored
Car was smaller than promised. Junky pathfinder not in the class of a Expedition. Had a bad tire and several calls to Ace were ignored, or, I was told several times to just call back later to see if they could find a car with good tires. Just gave up and spent money frequently airing up the tire. Serious lack of customer service. Would think twice before renting from Ace again
Orlando
Reviewed: July 20, 2019
4.3
It was bad overall. Booking was great.
There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.
Orlando
Reviewed: June 29, 2019
6.3
Average
Facility was dirty; counter staff was not friendly; added some charges (not outrageous, but unexpected). Overall was OK at best, but I hate getting overcharged last minute.
Orlando
Reviewed: June 25, 2019
2
took 3 hrs to get our car !..stay away wont honor quoted price and was completely blatantly racist
maybe next time, hire people who arent racist...i came in fully prepared . rental confirmation. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . they were treated and greeted with respect. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us
Orlando
Reviewed: June 15, 2019
4
Not prepared ,Not Professional , Establishment not clean just Filthy no vending machines no Air
No switched the Jeep to Nissan Rogue no price adjustment.
Orlando
Reviewed: May 31, 2019
8
Okay!
Upon returning to my vacation house the tire pressure alert came on. ACE needs to make sure the tire pressure is at the correct levels.
Orlando
Reviewed: March 27, 2019
7.7
Great price but be careful of the car you get.
I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. (Not close to similar) I am glad I didn't have 5 people -- we would have been squished. The service was good. The only problem I had was because the guy took the rental car away so fast I left my glasses in it.
Orlando
Reviewed: March 15, 2019
8.7
Not good
Not good
Orlando
Reviewed: March 7, 2019
8.7
Charged me 89 in toll fees Was told at pick up it was 9.99 for entire stay
They did not reverse charges and said it was 9.99 a day They lied to my husband when signed up as he would never pay that much a day We only used toll road x 3. Only 1.50 if paid out of pocket Will never use them again as they lied and scammed us and refused to give out money back
Orlando
Reviewed: February 8, 2019
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