Contact AXA insurance company as soon as possible
There are two ways: mail to axatp_plinsurance@axatp.com or call 0086 10 84685628 (support English). You’ll need to send the claim documentation to help us make confirmation of responsibility.
After determining the amount of compensation, AXA will transfer to the insured’s or beneficiary's bank account directly.
Claim documentation that may be required:
1) Fill out the claim form
2) A certified copy of the identity document of the insured/ beneficiary
3) Receipts for insured items (such as medical, medicine and funeral expenses, etc.);
4) A certificate of the insured event（such as death certificate, etc.）
5) Any supporting documents related to your claim