Car Rental in Melbourne, Australia

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

Excellent customer service. Cars were brand new. Kia shortage.

Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car

Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.

Very friendly staff (Geof) at Southern Cross Terminal.

They are helpful and very clear when i asked some of my difficulties

Counterstaff gets the job done, which is good, but not so friendly.

You can never get the car you booked . There are always another kind of car instead of the car you booked on the web. But you can’t complain as they mentioned they car provide similar cars

Car was a little old and not completely clean but generally in acceptable condition.

Excellent customer service, thank you

Long waiting for the car readiness after paperwork and payment

Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for

Best service. One of cheapest car rentals, with highest quality. Booking process is really simple and instructions provided are crisp. Although the location is a little away from the airport, they provide free shuttle from and to airport. The guys at the desk are highly ptofessional and punctual. At the end of my rental period, I had drop off time of 7 am at their facility, 4 to 5 km away from which opens at 7. My flight was at 8 and I had some apprehension. But, to my relief I was at the airport at 7.11am. Because, the guy came at 6.59, quicky checked the car and dropped me off to the airport. Highly recommend.

Really lovely staff, and smooth transaction and great value for money

Really lovely staff, and smooth transaction and great value for money

The Invoice didn't match the booking. I'm awaiting a refund

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Car condition really good, my advise to everyone make the video when you receive the car from them and ask them to share the pics with you. They don’t have proper record end of the day they will blame on you.

Had to renew and only way was through the website and caused some confusion with revised drop-off. Very high and expensive excess for insurance.

Well exceeded my expectations. Really would be using their services again.

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

Excellent swift service

Unfortunately due to a poor phone signal & a slight language problem there was a delay in the initial pick up - but afterwards everything went smoothly - would definitely use this company again great savings by going off site. Many thanks for making our Great Ocean Road trip.

Actually I book wz Mitsubishi Pajero, finally they only have a toyota SUV but at service and experience is good

Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!

The woman we spoke to at the counter was more than helpful and she was extremely nice - very good customer service, she was calm, easy to understand and best of all she was quick!

It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault

Car is new and very clean.

Great car, updated car with 20,000 on the clock, cruise control with radar, fast pick up, deposit refunded in 3 days, very happy.

Love Ace, it’s one of my favourite rentals. Always good!

Thanks for everything. Car had a few scratches. Tank wasn’t full but it was ok for me to return as I picked it up. 3/4 full. Overall great experience thank you. Will rent from you again.

All great!

The Alamo representative handled our accident issue professionally. The entire claim process were explained in detail. We have nothing to worry.

Easy to deal with staff Very helpful staff Excellent vehicle Please with everything

Fantastic customer service. Very helpful!

Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.

The car exceeded my expectations. I was very happy with the Kia Cerato I was given

The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.

Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!

Great value, great car. Staff inflexible with office hours. Would have been nice to know closing times a little earlier.

This vehicle was bit old one. Very hard to drive. So please let people know if they are ok to drive bit old vehicle(more than 100,000km on Odo).

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

Only thing that could use work was the drop off in Sydney. We were dropping off after business hours and it just wasn’t really clear what we were supposed to do with the keys. Found out from cleaners that were there.

Subsequent attempt to hire a car in cairns unsuccessful I booked got a number but subsequent e-mails wanted more information I didn’t check my email until I got to Cairns & found out booking cancelled

Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.

All good as always!

Wonderful car but pricey

The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.