City of arts
It’s really hard to describe Melbourne in one word due to its diverse culture. In one second you will see the Victorian elegance of the old buildings, the next second, around the corner you might see some colorful graffiti. In the meantime, it’s an inclusive city that is not only a showcase of cuisines around the world but also a visual feast of the striking art.

- Image source: architectureanddesign.com.au
Stop A : Federation Square
With its avant-garde architectural design, it integrates various capacities of art, activities, leisure, sightseeing and outdoor venues as a cultural center for citizens. - Image source: thingdoer.com
Stop B : Hosier Lane
It’s the most influential place in the city center with its unique 3D paintings on display. If you’re lucky enough you may see street artists plying their painting show. - Image source: littlebird.co.uk
Stop C : St. Paul’s Cathedral
Walking inside, the sound of traffic disappears; you will feel only a sense of calm and serenity. The high ceiling and the long corridor lead you to the temple of prayer. - Image source: slv.vic.gov.au
Stop D : State Library of Victoria
Free to enter, it's a good place to seek inspiration. Immerse in knowledge and discovery that shows displays on the cultural, life, history and status quo of Victoria. - Image source: cosmosmagazine.com
Stop E : The University of Melbourne
Founded in 1953 as a famous comprehensive university, The University of Melbourne is the 2nd oldest university in Australia (3 years later than the University of Sydney).
December 17, 2020
Destination: Melbourne
Great service, upgrade on car, easy process. Only issue is that I had to leave a $400 bond which hasn't been refunded - even though I handed back the vehicle 4 days ago.
View moreDecember 17, 2020
Destination: Melbourne
Everything was excellent
View moreDecember 14, 2020
Destination: Melbourne
There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.
View moreDecember 8, 2020
Destination: Melbourne
I appreciate the service from Rick at Adavance. Thank you!
View moreDecember 6, 2020
Destination: Melbourne
Car was well maintained and clean Easy city pickup location
View moreDecember 4, 2020
Destination: Melbourne
Staff were helpful and efficient.
View moreAugust 26, 2020
Destination: Melbourne
They are really helpful.
View moreAugust 10, 2020
Destination: Melbourne
Very helpful staff. Off site location with free shuttle. Make sure to call the shuttle. Cheap rates because off site rentals companies are not charged the Airport tax. Possibly limited range of vehicles. We booked the smallest car possible and ended up being upgraded to a Dodge SUV free of charge. No up-selling at the counter. Just great service. Very happy with AUCAR
View moreJuly 27, 2020
Destination: Melbourne
good cars !!!
View moreJuly 13, 2020
Destination: Melbourne
good
View moreJune 28, 2020
Destination: Melbourne
Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.
View moreJune 23, 2020
Destination: Melbourne
Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.
View moreJune 1, 2020
Destination: Melbourne
The staff is not very friendly and helpful. Not as good as all the other car companies I used recently
View moreMay 25, 2020
Destination: Melbourne
Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.
View moreMay 11, 2020
Destination: Melbourne
The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed
View moreMay 6, 2020
Destination: Melbourne
very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.
View moreMay 2, 2020
Destination: Melbourne
Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends
View moreApril 22, 2020
Destination: Melbourne
Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel) Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did. even though I had full insurance I dont need to pay for this scam. still dont like liers and profiters.
View moreApril 20, 2020
Destination: Melbourne
Great experience, easy to find and quick service
View moreApril 20, 2020
Destination: Melbourne
Good experience and car hire provider, have used a number of times
View moreApril 13, 2020
Destination: Melbourne
Rental was very fast and had no issues.
View moreApril 10, 2020
Destination: Melbourne
The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??
View moreApril 8, 2020
Destination: Melbourne
Good value for the cars on offer, good luck with everything guys!
View moreApril 2, 2020
Destination: Melbourne
Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.
View moreApril 2, 2020
Destination: Melbourne
Brand new car and very easy pick up and drop off process.
View moreApril 1, 2020
Destination: Melbourne
Apex clearly has older vehicles (the one I received was 2015) but great value.
View moreMarch 31, 2020
Destination: Melbourne
The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.
View moreMarch 29, 2020
Destination: Melbourne
Excellent customer service. Cars were brand new. Kia shortage.
View moreMarch 28, 2020
Destination: Melbourne
Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car
View moreMarch 28, 2020
Destination: Melbourne
Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
View moreMarch 26, 2020
Destination: Melbourne
Very friendly staff (Geof) at Southern Cross Terminal.
View moreMarch 26, 2020
Destination: Melbourne
They are helpful and very clear when i asked some of my difficulties
View moreMarch 23, 2020
Destination: Melbourne
Counterstaff gets the job done, which is good, but not so friendly.
View moreMarch 23, 2020
Destination: Melbourne
You can never get the car you booked . There are always another kind of car instead of the car you booked on the web. But you can’t complain as they mentioned they car provide similar cars
View moreMarch 22, 2020
Destination: Melbourne
Car was a little old and not completely clean but generally in acceptable condition.
View moreMarch 22, 2020
Destination: Melbourne
Excellent customer service, thank you
View moreMarch 21, 2020
Destination: Melbourne
Long waiting for the car readiness after paperwork and payment
View moreMarch 20, 2020
Destination: Melbourne
Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for
View moreMarch 20, 2020
Destination: Melbourne
Best service. One of cheapest car rentals, with highest quality. Booking process is really simple and instructions provided are crisp. Although the location is a little away from the airport, they provide free shuttle from and to airport. The guys at the desk are highly ptofessional and punctual. At the end of my rental period, I had drop off time of 7 am at their facility, 4 to 5 km away from which opens at 7. My flight was at 8 and I had some apprehension. But, to my relief I was at the airport at 7.11am. Because, the guy came at 6.59, quicky checked the car and dropped me off to the airport. Highly recommend.
View moreMarch 19, 2020
Destination: Melbourne
Really lovely staff, and smooth transaction and great value for money
View moreMarch 19, 2020
Destination: Melbourne
Really lovely staff, and smooth transaction and great value for money
View moreMarch 18, 2020
Destination: Melbourne
The Invoice didn't match the booking. I'm awaiting a refund
View moreMarch 18, 2020
Destination: Melbourne
Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.
View moreMarch 17, 2020
Destination: Melbourne
Car condition really good, my advise to everyone make the video when you receive the car from them and ask them to share the pics with you. They don’t have proper record end of the day they will blame on you.
View moreMarch 16, 2020
Destination: Melbourne
Had to renew and only way was through the website and caused some confusion with revised drop-off. Very high and expensive excess for insurance.
View moreMarch 16, 2020
Destination: Melbourne
Well exceeded my expectations. Really would be using their services again.
View moreMarch 15, 2020
Destination: Melbourne
I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️
View moreMarch 13, 2020
Destination: Melbourne
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
View moreMarch 13, 2020
Destination: Melbourne
Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
View moreMarch 12, 2020
Destination: Melbourne
Excellent swift service
View more