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Last updated on: March 28, 2020
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37Rental Locations
27Airport Locations
Map View of Car Rental Locations in Crete
ABBYCAR
7.7/10
GREEN MOTION
7.2/10
SURPRICE RENT A CAR
6.8/10
Keddy by Europcar
5.6/10
Alamo
8.5/10
Centauro
8.3/10
SK rent
6.7/10
GOLDCAR
7.5/10
Autounion
8.7/10
Rhodium
7.7/10
Budget
8.0/10
DRIVE SA
9.0/10
GLOBAL rent a car
6.2/10
Europcar
4.5/10
Hertz
9.3/10
AVIS
9.7/10
Firefly
10.0/10
Reviewed: November 2, 2019
Great staff,very helpful and no pressure selling of additional insurance - made a nice change! Car was fine and damage was fully identified prior to start of hire. Nothing major just a number of dents which had no effect on its purpose. Would recommend.
Reviewed: October 5, 2019
Abbycar were fantastic, we rented 3 cars from them for our family holiday. The counter staff were friendly, professional and very helpful, even through all of our questions and changes to the contracts in terms of additional drivers and different drop offs.. Our cars were not new and had some small scratches but all was noted down and we had no problems at drop off, both pick up and drop off were a quick and smooth process. Their location is just outside of the airport 2 minutes walk to the left. Thank you Abbycar, especially the fantastic counter staff for a friendly, good and professional service.
Reviewed: September 24, 2019
Voiture non conforme à la réservation mais véhicule du même type ( fiat panda recu alors que le véhicule commande était une Toyota aigo) Lors de la récupération du véhicule le personnel voulait le vendre leur assurance et était très insistant à ce sujet malgré mon refus Quand j'ai retourne le véhicule ils avaient l'air déçus qu'il n'y ai aucune marque à me facturer
Reviewed: September 22, 2019
Abby Car was great. East Rent was no help. Great car. Terrible communication between Easy and us. Did not know where Abby was located and had no help from Easy. Stood at Arrivals for an hour running around looking forvhelp.
Reviewed: September 10, 2019
I was told on arrival that my card wasn't valid and I'd have to provide a €300 cash deposit along with a €180 admin charge. The car provided was not the one I ordered on the website but was a high mileage wreck with lots of scratches and dents. The air con didn't work and more worryingly the brake fluid light kept coming on. On returning the car the staff weren't interested in my complaints.
Reviewed: October 18, 2019
When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!
Reviewed: September 24, 2019
We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.
Reviewed: September 17, 2019
Car was clean and reliable but reasonably old and had some damage to it
Reviewed: July 11, 2019
No problems at all. Car was excellent condition and worked perfectly. Only little bit comment about finding chania airport office, no signs where to walk.
Reviewed: June 5, 2019
The renting process went smoother than I expected! There wasn’t a long queue and the staff knew what to do. Once you have all the necessary documents, renting is a piece of cake.
Reviewed: October 6, 2019
it was not the requested car, clutch worn out, the interior was badly damaged
Reviewed: October 2, 2019
The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.
Reviewed: September 18, 2019
Friendly staff at both checkout and drop off. Car seats for children could be higher quality.
Reviewed: July 2, 2019
When I arrived due to a delayed flight I had to pay an out of hours fee of 24.50, which was something outside of my control and was in no position to inform Surprice about. Additionally when we got there, my car was a Kia Picanto, nothing like a fiat 500 in the sense it was about 15 years old, done 120,000 miles and had blemishes all over it. Additionally there was no rear mirror wind screen wiper, the air con was non existent and the cigarette lighter would pull out when you tried to plug something in. That said, the little car did alright on the island and blended in, it had a lot of charm about it (we called it Dobby) from its amusing horn to extreme lack of power, it has left a number of talking points. The actual service eon pick up and drop off was both very polite and smooth and would probably use surprice again, just be a bit clearer on the car you're offering
Reviewed: October 1, 2019
I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day. I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport. I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...
Reviewed: June 10, 2019
The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.
Reviewed: April 26, 2019
Car was too small for a family of 5 with associated luggage boot space wasn’t enough
Reviewed: September 26, 2019
Great from start to finish, flight was delayed we called to let them know, no issues upon collection. I liked the fact they also had staff outside who gave you the car and collected it back at the end of the rental so you dont have to mess about going back and forth to the desk. The car was also great, good spec.
Reviewed: August 12, 2019
Wasted a lot of time, got a small car even though I ordered a compact level
Reviewed: September 22, 2019
The car was new and in good condition. We have got an upgrade since all cars from the requested category were gone. I understand Crete is dusty due to a lot road's being unpaved.But it was not very clean in general. We had to wait for more than an hour at the airport until someone from Centauro came with the shuttle van to takes us. The drop off was very quick with no issues. Refunds of fuel and deposit all ok.
Reviewed: September 7, 2019
The pick up information its not clear enough.
Reviewed: August 27, 2019
I never booked with this company before, but I was impressed that they had a very efficient and fast service, without any waiting time. Of course, like all car rental companies, they are trying to sell you overpriced insurance and trying to convince you the total coverage you already have is usually useless - but that's part of that business all over the world, I guess. Overall I'm pretty satisfied with what I got - both as service and as a car, and will gladly book from them again.
Reviewed: May 30, 2019
The car was great. We paid twise on gas because they charged us in the begining and didnt return the money at the end eventhoue we put gas in the same amount of money .(40 €)
Reviewed: May 29, 2019
Apart from the fact that I received an update to the upper category as soon as I arrived at Centauro front desk (no extra cost), the car was a BRAND NEW Fiat Panda with 900 km on the clock. The service was excellent from both the mini van driver that took me to the pick up station (less than one minute from Heraklion Airport) and the sweet lady that arranged everything at the front desk. Would definitely recommend hiring from this car hire company. Brand new fleet at unbelievable prices.
Reviewed: August 16, 2019
The car given appeared to be the worst one at the pick up location. Dinted panel, holes in the upholstery. Seemed like an old car.
Reviewed: August 15, 2019
Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.
Reviewed: August 2, 2019
The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.
Reviewed: June 13, 2019
The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.
Reviewed: June 11, 2019
Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.
Reviewed: June 11, 2019
no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival
Reviewed: August 9, 2019
They did not try to sell any extra insurance which was good, very friendly staff and no waiting around, They use drop off system that worked like clockwork, once we found the guy picking us up. The car was not brand new but was clean and everything worked. They were quite a small operation which helped re waiting time but not much choice of cars if that is important to you. Would use again.
Reviewed: July 23, 2019
They gave me a car slightly smaller than what I booked - Hyundai i10 instead of Toyota Yaris. I also didn't like that the fuel tank was not full and they told me to bring it back with about the same fuel level - very bad practice.
Reviewed: August 4, 2019
Je ne recommande pas, décevant à 100% !!!! On a pas eu de Ford fiesta mais une nissan sans explication. C’etait écrit aéroport et ce n’est pas le cas, il faut prendre une navette !!! On a payé une caution astronomique que l’on va nous rendre sous 20 à 30 jours !!!!!! Insupportable L’accueil nul de chez nul
Reviewed: May 10, 2019
Rhodium is basically gold car & pick up location is NOT in the terminal. You have to call for a pick up.
Reviewed: July 25, 2019
Personnel agreable et efficace. Pas de surprise. Voiture correspond aux attentes.
Reviewed: July 10, 2019
Il faut que l'endroit où on vient nous chercher soit plus visible et indiqué : par exemple dire "aller sur l'abri bus près des kiosques de location" et sur cet abri mentionner : "navette pour la location global rent du site Internet EasyRentCars" La carte Visa premier n'est pas acceptée pour la caution et une assurance de 150€!!! a dû être payée donc des frais importants supplémentaires !
Reviewed: May 24, 2019
All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?
Reviewed: May 13, 2019
Perdu en sortant de l aéroport ,on ne savait pas ou récupérer la voiture(on a tourné 1 heure sur le parking des loueurs) pas de bureau,obligé de téléphoner pour avoir quelqu un.Voiture conforme à ce que nous avons loué mais sièges sales(tache de sel)voiture toutes rayées et abîmées
Reviewed: May 1, 2019
Voiture avec 143000 km, voiture sale à l’interieur, les freins sautaient, l’alignement n’était pas adéquat, la voiture tirait vers la gauche. Nous avons été déçu.
Reviewed: May 30, 2019
Made us pay for hoovering sand. Bit disruptive when you've a plane to catch
Reviewed: May 26, 2019
I paid a higher price to fetch and return my car at different location but when I reach the car pick up point, the address was wrong. I called the company and they want me to fetch the car from the returning location. The staff was very rude! This is my worst experiences getting a car rental.
Reviewed: May 23, 2019
I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly
Reviewed: April 26, 2019
I ordered automatic, got manual but that's the only imperfection, everything else was great
Reviewed: September 2, 2018
Like: Easy pickup and drop off, no waiting. Car was clean and good condition and easy to drive.
Dislike: Would be helpful if the staff fit the infant car seat.
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