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Last updated on: May 19, 2022
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28Rental Locations
10Airport Locations
Map View of Car Rental Locations in Charlotte
Advantage
9.1/10
Hertz
8.4/10
Dollar
8.3/10
Alamo
8.8/10
ACE
2.0/10
AIRPORT VAN RENTAL
4.7/10
Budget
9.1/10
AVIS
8.2/10
Reviewed: February 22, 2019
The challenge is that what was charged does not equal my online quote.
Reviewed: April 28, 2022
Had to wait for counter staff who were not 100% sure ref the car type & options
Reviewed: August 18, 2019
Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend
Reviewed: July 17, 2019
Car was very clean. And easy to find. Would be nice if I could use my debit card.
Reviewed: May 3, 2020
I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible
Reviewed: November 21, 2019
We did not get the car we paid for. I paid for a full size vehicle, Nissan Altima and was given a regular size Nissan Sentra. The choices we were given were all mid sized vehicles.
Reviewed: July 11, 2019
It was confusing to find pick up location if you are not coming from the airport. Tip: Dollar does not accept 3rd party coverage so if anything happens you will get billed then will have to send it to company
Reviewed: September 6, 2018
Like: Staff was very friendly.
Dislike: Even though the staff was friendly she continued to upsell and I told her a couple of times that I wasn't interested.
Reviewed: March 21, 2019
Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.
Reviewed: June 18, 2019
The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.
Reviewed: December 23, 2019
the contact number for emergency kept me for long time till got the call answered and that was during the accident were involved. got worried and the police came and helped me.
Reviewed: September 27, 2019
Easy pick up and drop off. Car met expectations.
Reviewed: August 31, 2019
Counter lady was very helpful, nice and profesional.
Reviewed: November 21, 2021
Yes, great gas mileage and lots of trunk space!
Reviewed: April 20, 2021
The counter staff was helpful...getting out was a little odd with the exit attendant appearing from another location. I got put on hold when I phoned for road service so I just ended up putting air in the tire a few times.
Reviewed: April 18, 2021
The rear wheels either have a bad wheel bearing or tire with a broken belt causing a vibration and noticeable noise.
Reviewed: August 28, 2019
Last three times I have rented with AVIS the car was not cleaned / vacuumed. At first I thought they forgot to do it, but after three rentals in different cities I am beginning to think it's their policy to let cars through the system with apple cores and trash left in them for the next guy.
