29 Car Rental Brands at Melbourne Airport (MEL)

Reviewed: April 8, 2024

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

Reviewed: January 19, 2023

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Reviewed: January 16, 2023

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

Reviewed: January 4, 2023

I still have the car, decided to have it for few more days.

Reviewed: September 28, 2022

Wonderful

Reviewed: April 4, 2024

The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic

Reviewed: March 4, 2024

Car condition was great. Had to extend the vehicle hire due to airline change of times. Very appreciative for their accommodating my request. Will use for future vehicle rental

Reviewed: December 4, 2023

It was ok. Was a little troublesome getting to the location off the airport, especially for travellers, but overall was not too bad. One comment though, the car came with an empty tank. That was a little stressful at the start.

Reviewed: February 23, 2023

Very good service.. the car was very safe on patrol... worth it renting with them.. good communication with stuff

Reviewed: December 6, 2022

Car was very dirty. Milleage are very high around 160K It quite stressful to drive, No comfort at all. The steering you need to hold tight all the time otherwise it will bring you to hell.

Reviewed: March 28, 2024

Car was good, small air leak in the rear left but wasn’t an issue and I let the hirer know about it.

Reviewed: February 10, 2023

Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it. But we were experienced with that size and appreciated the upgrade

Reviewed: December 8, 2022

Exceptional service will definitely use again

Reviewed: June 1, 2020

The staff is not very friendly and helpful. Not as good as all the other car companies I used recently

Reviewed: September 6, 2018

Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .

Reviewed: March 13, 2024

the car struggled on inclines as MG not a strong car! But did the job, so all good.

Reviewed: December 7, 2023

Car condition was great and clean! The pick-up and drop-off process was super fast.

Reviewed: November 22, 2023

Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.

Reviewed: May 11, 2022

The vehcile had a lot of damage & was very smelly.

Reviewed: February 8, 2020

Excellent service

Reviewed: March 11, 2024

Did not get car booked, seemed very casual during car collection Car return very good & efficient

Reviewed: January 21, 2024

Car was exactly what we needed for a big group going on a roadie!

Reviewed: January 13, 2024

Was lucky enough to be given a brand new car with only 500km's on the clock so it was a dream to drive, was super clean and smelt good. The courtesy bus was the best I've been in from a budget company. Only downside was waiting at the airport, for a slightly extended period, for passengers they had on the list even though they had a continual rotation of 2 buses.

Reviewed: December 29, 2023

We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred. Pick-Up was easy and quick.

Reviewed: August 15, 2023

Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks

Reviewed: December 31, 2023

My arrival flight to mel is delayed , i tried to amended my arrival date ( delay a day ) , Hertz asked me to call back QEEQ for amendment if not there will be count on NO SHOW, I explained to the CS , i m not going to refund ,just pick up 1 day late. CS said no exception , have to pick up on 21 st Dec ,i called QEEQ , Cs asked me to call back Hertz, They cant help as well. Its a but ridicules.

Reviewed: June 29, 2022

smooth check-in, car in good condition

Reviewed: April 20, 2021

They could not find my booking using your codes. Apparently you used your own and not theirs in your docco to me.

Reviewed: March 22, 2021

It was very expensive

Reviewed: February 18, 2020

Boot space in car was less (shallower) than expected - but good to drive a hybrid

Reviewed: December 31, 2023

It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption. Check in was handled quickly by friendly counter staff. I will be using QEEQ again and highly recommend to anyone seeking to hire a car.

Reviewed: December 30, 2023

The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).

Reviewed: December 8, 2023

Horrible Chery vehicle. Worst car ever hired.

Reviewed: December 2, 2023

Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.

Reviewed: August 22, 2023

Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.

Reviewed: December 28, 2023

When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away). Will we use you again? A definite no.

Reviewed: December 16, 2023

走行距離17万キロの車でしたが調子は良くしっかり整備されている印象でした。今回はメルボルンで借りてシドニーで返却しましたが料金が他の会社より安く助かりました。

Reviewed: December 15, 2022

Professional and very friendly

Reviewed: February 28, 2020

Only thing that could use work was the drop off in Sydney. We were dropping off after business hours and it just wasn’t really clear what we were supposed to do with the keys. Found out from cleaners that were there.

Reviewed: February 8, 2020

Good service & price for a vehicle that was in reasonable condition & met our needs perfectly. Jucy was really easy to deal with.

Reviewed: December 21, 2023

THe pick up time was 7am but others opened way earlier. They should consider at least 6am to suit the customer timing.

Reviewed: April 1, 2021

Free upgrade - thank you Thrifty

Reviewed: December 14, 2020

There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.

Reviewed: August 20, 2020

Yes I actually extended the rental period to Aug 18th. Great experience. No problems about this quite straight forward.

Reviewed: March 23, 2020

Counterstaff gets the job done, which is good, but not so friendly.

Reviewed: August 30, 2023

I was given a free upgraded version with all extras in it. Shuttle to and from Airport was very quick

Reviewed: April 29, 2023

Good car. Good service!

Reviewed: February 24, 2023

Very good service & good quality car

Reviewed: November 11, 2022

Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!! Apex staff refused to honour the reservation despite several requests.

Reviewed: October 26, 2022

I have used Apex previously and I have never been disappointed ! Always good and clean cars ! Excellent customer service ! Will always use Apex !

Reviewed: August 27, 2023

Friendly staff, new car, easy location, great result

Reviewed: July 4, 2023

One of the better experiences with bargain rentals. I don’t usually like off airport locations but prices for airport counter are ridiculous. Small SUV MG. Decent car, nothing fancy, but extremely noisy once you get out on freeways.

Reviewed: June 15, 2023

I did not get the car I choose

Reviewed: June 14, 2023

Good car, good driving as expected. Tolls payment was explained well by counter staff Maybe some signage or knowing staff for airport pickup location but not really an issue Overall good experience.

Reviewed: January 21, 2023

A wonderful experience from start to finish - staff at office and bus driver were terrific.

Reviewed: June 25, 2023

Went smoothly but there was a bit of a queue. Not unexpected for an airport location but perhaps could have done with more staff on duty.

Reviewed: October 21, 2022

I’m very disappointed about the woman that was attending at the counter (14/10/2022-23:00aprox Melbourne airport). When she knew that we are Colombians she started to talk about cocaine and the good quality of Colombian cocaine. For me and my brother, it is a terrible disrespect and it is even almost a racist and discriminatory comment, in her position as a client attendant, she has to be respectful of all people and cultures instead as she did following a bad stigma about a country to frame us as bad people. in Colombia, we are more the good people than the bad ones and drugs are not anymore the main thing in a country full of culture and good people. On the other hand, she had a bad attitude attending us, with a poor explanation about the process. for example, she charge me $100 but she wasn’t clear for what reason I had to pay that. (I suppose it is a bond that will be returned to my account) because when I did the booking I paid for everything. (At this time, I don’t know anything about this $100 and I would like to know when will be my money returned? ) It is a shame just an only one person with a very bad attitude destroys the whole experience and good name of a company. Forgetting the bad experience at the counter all was good and the car was great. That’s why we have a bittersweet taste about the experience renting a car in budget.

Reviewed: July 13, 2020

good

Reviewed: February 13, 2020

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Reviewed: January 11, 2020

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Reviewed: March 23, 2023

Thank you, gorgeous experience !

Reviewed: August 25, 2022

Nil

Reviewed: June 21, 2022

Process was very smooth, from the airport pick up to the actual collection of the car with courteous and helpful staff. Liked that I could just pick and drop the car off within the drop of a bat.

Reviewed: December 8, 2020

I appreciate the service from Rick at Adavance. Thank you!

Reviewed: December 21, 2022

The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm. At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel. Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern.

Reviewed: August 17, 2022

Inner condition of the car was quite dirty and not in a washed condition. It was an easy pick up however it would be best if Cheapa provides free pick up shuttle.

Reviewed: April 20, 2021

Very good service and the car was great!

Reviewed: May 25, 2020

Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.

Reviewed: April 8, 2020

Good value for the cars on offer, good luck with everything guys!

Reviewed: April 2, 2020

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

Reviewed: March 31, 2020

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

Reviewed: March 23, 2020

You can never get the car you booked . There are always another kind of car instead of the car you booked on the web. But you can’t complain as they mentioned they car provide similar cars

Reviewed: March 18, 2020

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Reviewed: March 13, 2020

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

Reviewed: March 9, 2020

Car is new and very clean.

Reviewed: February 23, 2020

Thank you!

Reviewed: February 15, 2020

Super friendly and quick service

Reviewed: February 23, 2020

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Reviewed: January 30, 2020

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Reviewed: January 2, 2020

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Reviewed: December 17, 2019

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Reviewed: December 17, 2019

The staff and the people are very good and friendly at great Rentals’s ..

Reviewed: February 5, 2020

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

Reviewed: January 5, 2020

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Reviewed: December 26, 2019

Very good.

Reviewed: December 8, 2019

Excellent. Would have expected GPS as standard for type of car we hired.

Reviewed: August 4, 2019

The car was good but 1 of the headlight bulb was faulty.

Reviewed: January 30, 2020

Kind staff and convenient service.

Reviewed: September 23, 2019

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

Reviewed: September 23, 2019

Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.

Reviewed: September 9, 2019

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

Reviewed: August 21, 2019

The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts

Reviewed: January 5, 2020

the car in good condition, the process very simple, the staffs are excellent

Reviewed: December 4, 2019

the receptionist told me that should buy insurance with them which is around $50 per day, and told me it may spend 1 year to claim online with ERC, she scared me a lot. Also, she charged me $908 on my card but did not explain what are they including...it just said preauthorization, I am waiting for the refund of preauthorized now. The car was not very clean, and there was an Ineffable smell.

Reviewed: November 17, 2019

The vehicle was just perfect.

Reviewed: August 31, 2019

Car was exactly as expected

Reviewed: August 20, 2019

Very good service, car seat and booster installed perfectly by AVIS.

Reviewed: December 15, 2019

Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

Reviewed: December 5, 2019

El coche tenia mas de 150.000km y era super antiguo.

Reviewed: November 27, 2019

Great services & friendly staff. Helped me much on the booking trouble. will be back

Reviewed: October 23, 2019

Carhood was great

Reviewed: October 21, 2019

Excellent service , average vehicle.. Though it was OK for the price.

Reviewed: December 3, 2019

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Reviewed: November 30, 2019

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Reviewed: November 25, 2019

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Reviewed: October 21, 2019

Friendly and helpful staff/call centre

Reviewed: October 8, 2019

Very satisfied with the service.

Reviewed: November 26, 2019

We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used

Reviewed: October 16, 2019

Very easy process. Guys were very acommodating and helpful

Reviewed: October 12, 2019

I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.

Reviewed: October 10, 2019

The people working there are really helpful . Excellent work there

Reviewed: October 4, 2019

The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!

Reviewed: August 21, 2019

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

Reviewed: July 29, 2019

The car was basic. Many features were absent. Despite being a medium size SUV, there was little legroom in the front.

Reviewed: April 4, 2019

The infant and child safety seat are both dirty

Reviewed: March 15, 2019

Great, friendly service and upgrade of vehicle offered!!

Reviewed: January 29, 2019

We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.

Reviewed: January 3, 2019

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

Reviewed: May 26, 2018

Like: Overall good
Dislike: I like the car. Good for drive

Reviewed: January 2, 2018

Like: Reliable car with excellent fuel economy
Dislike: Nothing