30 Car Rental Brands at Melbourne Airport (MEL)

Reviewed: December 14, 2020

There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.

Reviewed: August 20, 2020

Yes I actually extended the rental period to Aug 18th. Great experience. No problems about this quite straight forward.

Reviewed: March 23, 2020

Counterstaff gets the job done, which is good, but not so friendly.

Reviewed: March 10, 2020

It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault

Reviewed: February 26, 2020

Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.

Reviewed: December 8, 2020

I appreciate the service from Rick at Adavance. Thank you!

Reviewed: December 4, 2020

Staff were helpful and efficient.

Reviewed: March 15, 2020

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

Reviewed: February 10, 2020

Do not recommend as we booked and paid for our car for after hour pick up and we ended up having no car, no one to call and the lovely shuttle bus driver who was also incharge of the hotline after hours us to get an Uber home and come back the next day. He was also unable to reach bargain car rental. Vehicle condition is bad, with dents and scratches everywhere and dirty interior, check in staff was rude and refuse to solve any problems, email communications and instructions were not clear on timing which caused a lot of inconvenience and money at the end

Reviewed: January 25, 2020

Very good . If they have pick up point in terminal would be excellent!

Reviewed: December 10, 2019

We arrived close to midnight and spend sometimes waiting for bargain pick up shuttle to pick us up from the airport.

Reviewed: August 26, 2020

They are really helpful.

Reviewed: August 10, 2020

Very helpful staff. Off site location with free shuttle. Make sure to call the shuttle. Cheap rates because off site rentals companies are not charged the Airport tax. Possibly limited range of vehicles. We booked the smallest car possible and ended up being upgraded to a Dodge SUV free of charge. No up-selling at the counter. Just great service. Very happy with AUCAR

Reviewed: July 27, 2020

good cars !!!

Reviewed: April 22, 2020

Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel) Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did. even though I had full insurance I dont need to pay for this scam. still dont like liers and profiters.

Reviewed: March 22, 2020

Car was a little old and not completely clean but generally in acceptable condition.

Reviewed: July 13, 2020

good

Reviewed: February 13, 2020

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Reviewed: January 11, 2020

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Reviewed: January 8, 2020

We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.

Reviewed: December 21, 2019

Customer service during pickup taking too long to settle all the documentation.

Reviewed: June 28, 2020

Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.

Reviewed: March 13, 2020

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

Reviewed: March 12, 2020

Excellent swift service

Reviewed: February 28, 2020

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

Reviewed: February 26, 2020

All good as always!

Reviewed: June 1, 2020

The staff is not very friendly and helpful. Not as good as all the other car companies I used recently

Reviewed: September 6, 2018

Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .

Reviewed: May 25, 2020

Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.

Reviewed: April 8, 2020

Good value for the cars on offer, good luck with everything guys!

Reviewed: April 2, 2020

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

Reviewed: March 31, 2020

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

Reviewed: March 23, 2020

You can never get the car you booked . There are always another kind of car instead of the car you booked on the web. But you can’t complain as they mentioned they car provide similar cars

Reviewed: May 11, 2020

The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed

Reviewed: April 20, 2020

Great experience, easy to find and quick service

Reviewed: April 20, 2020

Good experience and car hire provider, have used a number of times

Reviewed: April 13, 2020

Rental was very fast and had no issues.

Reviewed: April 10, 2020

The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??

Reviewed: May 6, 2020

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

Reviewed: May 2, 2020

Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends

Reviewed: April 1, 2020

Apex clearly has older vehicles (the one I received was 2015) but great value.

Reviewed: March 3, 2020

The car exceeded my expectations. I was very happy with the Kia Cerato I was given

Reviewed: January 20, 2020

Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere. Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.

Reviewed: March 18, 2020

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Reviewed: March 13, 2020

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

Reviewed: March 9, 2020

Car is new and very clean.

Reviewed: February 23, 2020

Thank you!

Reviewed: February 15, 2020

Super friendly and quick service

Reviewed: February 28, 2020

Only thing that could use work was the drop off in Sydney. We were dropping off after business hours and it just wasn’t really clear what we were supposed to do with the keys. Found out from cleaners that were there.

Reviewed: February 8, 2020

Good service & price for a vehicle that was in reasonable condition & met our needs perfectly. Jucy was really easy to deal with.

Reviewed: December 23, 2019

Staff friendly in a happy mood!

Reviewed: December 12, 2019

car had 250000ks on the clock. Took 1 hour to pick up. Had a million stone chips plus excessive damage. Should have been sold off and put out of service.

Reviewed: July 30, 2018

Like: Fast friendly service from staff
Dislike: It's not close to the airport

Reviewed: February 23, 2020

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Reviewed: January 30, 2020

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Reviewed: January 2, 2020

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Reviewed: December 17, 2019

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Reviewed: December 17, 2019

The staff and the people are very good and friendly at great Rentals’s ..

Reviewed: February 18, 2020

Boot space in car was less (shallower) than expected - but good to drive a hybrid

Reviewed: February 14, 2020

double charge

Reviewed: January 13, 2020

we have upgrade to Passat wagon, nice and comfortable drive experience

Reviewed: January 6, 2020

The car offered to us was really comfortable and made our entire trip really memorable

Reviewed: January 5, 2020

great experience, and car was easily executed

Reviewed: February 8, 2020

Excellent service

Reviewed: January 15, 2020

It was a major concern that when picking up the car the rental contract had been changed to have $5200 excess, when the terms and conditions from EasyRentCars was $4500. As I was using TripCover for the excess insurecane, this left a gap that I was not really happy about. Also The "check engine" warning came on on the second day and stayed on. I informed Alamo of this. As it happened the car ran fine, but it was a bit concerning to have the warning on.

Reviewed: December 14, 2019

Car was brand new and excellent. Counter staff were super nice and it was an easy check in.

Reviewed: December 6, 2019

Upon arrival I was informed the excess had changed from ~$4200 AUD to ~$5200 AUD. What?! This is ridiculous and incredibly sneaky. I was told it was in the terms and conditions - so who has time to sit and read the fine print? Hardly anyone would do this. The excess is worth more than the car.

Reviewed: August 23, 2019

Our first time booking with Alamo and would do again! More friendly and way going than any other car rental I have booked with.

Reviewed: February 5, 2020

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

Reviewed: January 5, 2020

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Reviewed: December 26, 2019

Very good.

Reviewed: December 8, 2019

Excellent. Would have expected GPS as standard for type of car we hired.

Reviewed: August 4, 2019

The car was good but 1 of the headlight bulb was faulty.

Reviewed: January 30, 2020

Kind staff and convenient service.

Reviewed: September 23, 2019

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

Reviewed: September 23, 2019

Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.

Reviewed: September 9, 2019

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

Reviewed: August 21, 2019

The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts

Reviewed: January 5, 2020

the car in good condition, the process very simple, the staffs are excellent

Reviewed: December 4, 2019

the receptionist told me that should buy insurance with them which is around $50 per day, and told me it may spend 1 year to claim online with ERC, she scared me a lot. Also, she charged me $908 on my card but did not explain what are they including...it just said preauthorization, I am waiting for the refund of preauthorized now. The car was not very clean, and there was an Ineffable smell.

Reviewed: November 17, 2019

The vehicle was just perfect.

Reviewed: August 31, 2019

Car was exactly as expected

Reviewed: August 20, 2019

Very good service, car seat and booster installed perfectly by AVIS.

Reviewed: December 16, 2019

Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.

Reviewed: December 2, 2019

Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.

Reviewed: November 20, 2019

Everything went smooth however counter staff demanded extra payment as for further insurance fee.

Reviewed: October 15, 2019

追加で保険に入らないと、少しでもぶつけた＄4400請求すると言われた 出発前の車両チェック時に飛び石でもお金請求すると、威圧的な態度であった。 車の外装は傷が多かったが、車内は清潔に保たれていた

Reviewed: October 8, 2019

Really amazing customer service especially the airport pickup and drop off.

Reviewed: December 15, 2019

Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

Reviewed: December 5, 2019

El coche tenia mas de 150.000km y era super antiguo.

Reviewed: November 27, 2019

Great services & friendly staff. Helped me much on the booking trouble. will be back

Reviewed: October 23, 2019

Carhood was great

Reviewed: October 21, 2019

Excellent service , average vehicle.. Though it was OK for the price.

Reviewed: December 3, 2019

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Reviewed: November 30, 2019

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Reviewed: November 25, 2019

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Reviewed: October 21, 2019

Friendly and helpful staff/call centre

Reviewed: October 8, 2019

Very satisfied with the service.

Reviewed: November 26, 2019

We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used

Reviewed: October 16, 2019

Very easy process. Guys were very acommodating and helpful

Reviewed: October 12, 2019

I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.

Reviewed: October 10, 2019

The people working there are really helpful . Excellent work there

Reviewed: October 4, 2019

The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!

Reviewed: August 21, 2019

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

Reviewed: July 29, 2019

The car was basic. Many features were absent. Despite being a medium size SUV, there was little legroom in the front.

Reviewed: April 4, 2019

The infant and child safety seat are both dirty

Reviewed: March 15, 2019

Great, friendly service and upgrade of vehicle offered!!

Reviewed: January 29, 2019

We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.

Reviewed: January 3, 2019

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

Reviewed: May 26, 2018

Like: Overall good
Dislike: I like the car. Good for drive

Reviewed: January 2, 2018

Like: Reliable car with excellent fuel economy
Dislike: Nothing