28 Car Rental Brands at Melbourne Airport (MEL)

Reviewed: February 26, 2020

Subsequent attempt to hire a car in cairns unsuccessful I booked got a number but subsequent e-mails wanted more information I didn’t check my email until I got to Cairns & found out booking cancelled

Reviewed: February 23, 2020

Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle

Reviewed: February 23, 2020

Everything was awesome and will use again

Reviewed: February 4, 2020

Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.

Reviewed: January 29, 2020

The car was great

Reviewed: February 26, 2020

Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.

Reviewed: February 10, 2020

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle

Reviewed: January 4, 2020

Very efficient The signs for car rental return are nonexistent until you get to the multi storey car park but that is for the airport to sort out, if you could tell them!

Reviewed: November 19, 2019

It definitely met our expectations!

Reviewed: December 17, 2019

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

Reviewed: February 26, 2020

All good as always!

Reviewed: February 25, 2020

Wonderful car but pricey

Reviewed: February 20, 2020

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

Reviewed: February 7, 2020

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.

Reviewed: February 5, 2020

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

Reviewed: February 24, 2020

The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.

Reviewed: February 12, 2020

Nice service, quick action

Reviewed: January 12, 2020

The car i got was a rather high mileage Holden car not the Mitsubishi as advertised. Aucar looks to be a very small company with a limited number of cars, I had no issues with them.

Reviewed: January 12, 2020

Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.

Reviewed: January 10, 2020

Good

Reviewed: February 23, 2020

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Reviewed: January 30, 2020

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Reviewed: December 17, 2019

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Reviewed: December 17, 2019

The staff and the people are very good and friendly at great Rentals’s ..

Reviewed: January 2, 2020

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Reviewed: February 23, 2020

Thank you!

Reviewed: February 15, 2020

Super friendly and quick service

Reviewed: January 28, 2020

The guy at the counter was super helpful and friendly.

Reviewed: January 1, 2020

Kindly provided the cargo cover for my hatchback. Attentive service.

Reviewed: December 31, 2019

All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs. Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly. I will never use EZU again and would not recommend.

Reviewed: February 18, 2020

Boot space in car was less (shallower) than expected - but good to drive a hybrid

Reviewed: February 14, 2020

double charge

Reviewed: January 13, 2020

we have upgrade to Passat wagon, nice and comfortable drive experience

Reviewed: January 6, 2020

The car offered to us was really comfortable and made our entire trip really memorable

Reviewed: January 5, 2020

great experience, and car was easily executed

Reviewed: February 13, 2020

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Reviewed: January 11, 2020

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Reviewed: January 8, 2020

We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.

Reviewed: December 21, 2019

Customer service during pickup taking too long to settle all the documentation.

Reviewed: November 16, 2019

Fast and efficient service

Reviewed: February 10, 2020

Do not recommend as we booked and paid for our car for after hour pick up and we ended up having no car, no one to call and the lovely shuttle bus driver who was also incharge of the hotline after hours us to get an Uber home and come back the next day. He was also unable to reach bargain car rental. Vehicle condition is bad, with dents and scratches everywhere and dirty interior, check in staff was rude and refuse to solve any problems, email communications and instructions were not clear on timing which caused a lot of inconvenience and money at the end

Reviewed: January 25, 2020

Very good . If they have pick up point in terminal would be excellent!

Reviewed: December 10, 2019

We arrived close to midnight and spend sometimes waiting for bargain pick up shuttle to pick us up from the airport.

Reviewed: November 18, 2019

Did not know how much EasyRentCars cover for their daily excess coverage, tried to further sell their coverage plans even though EasyRentCars' coverage clearly covers their excess in excess.

Reviewed: November 12, 2019

Overall I thought it was good and I would use them again, mainly based on price. Pros- Convenient shuttle service, fast pick up process and great staff! Cons- Drop off instructions were a little confusing to say the least, car seemed to have missed a service and I thought I was getting a Toyota Carolla and got a Kia Rio. Nothing against Kia’s, I like them but the vehicles class, size, ride comfort aren’t comparable at all and knew was doing a lot of driving so that was kinda disappointing. But overall I’d still recommend

Reviewed: February 8, 2020

Excellent service

Reviewed: January 15, 2020

It was a major concern that when picking up the car the rental contract had been changed to have $5200 excess, when the terms and conditions from EasyRentCars was $4500. As I was using TripCover for the excess insurecane, this left a gap that I was not really happy about. Also The "check engine" warning came on on the second day and stayed on. I informed Alamo of this. As it happened the car ran fine, but it was a bit concerning to have the warning on.

Reviewed: December 14, 2019

Car was brand new and excellent. Counter staff were super nice and it was an easy check in.

Reviewed: December 6, 2019

Upon arrival I was informed the excess had changed from ~$4200 AUD to ~$5200 AUD. What?! This is ridiculous and incredibly sneaky. I was told it was in the terms and conditions - so who has time to sit and read the fine print? Hardly anyone would do this. The excess is worth more than the car.

Reviewed: August 23, 2019

Our first time booking with Alamo and would do again! More friendly and way going than any other car rental I have booked with.

Reviewed: February 8, 2020

Good service & price for a vehicle that was in reasonable condition & met our needs perfectly. Jucy was really easy to deal with.

Reviewed: December 12, 2019

car had 250000ks on the clock. Took 1 hour to pick up. Had a million stone chips plus excessive damage. Should have been sold off and put out of service.

Reviewed: December 23, 2019

Staff friendly in a happy mood!

Reviewed: July 30, 2018

Like: Fast friendly service from staff
Dislike: It's not close to the airport

Reviewed: February 5, 2020

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

Reviewed: January 5, 2020

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Reviewed: December 26, 2019

Very good.

Reviewed: December 8, 2019

Excellent. Would have expected GPS as standard for type of car we hired.

Reviewed: August 4, 2019

The car was good but 1 of the headlight bulb was faulty.

Reviewed: January 30, 2020

Kind staff and convenient service.

Reviewed: September 23, 2019

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

Reviewed: September 23, 2019

Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.

Reviewed: September 9, 2019

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

Reviewed: August 21, 2019

The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts

Reviewed: January 20, 2020

Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere. Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.

Reviewed: October 14, 2019

The car and the service was great.

Reviewed: October 11, 2019

Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease. Car was great and staff very friendly.

Reviewed: December 17, 2019

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

Reviewed: January 6, 2020

The car was great for a small car. The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance

Reviewed: January 6, 2020

They took $3000 deposit which is inconvenient. Moreover refund takes around 14+ business days as they suggested .

Reviewed: January 5, 2020

Counter staff were very helpful,

Reviewed: December 26, 2019

Great service by the working staff also very helpful. They even asked if we would like a drove back to the airport which was very kind

Reviewed: November 22, 2019

Very helpful staff and easy pick up / delivery back to airport. Low miles vehicle

Reviewed: October 10, 2019

Waiting time from airport to be picked up took fair bit of time. Vehicle condition was good and clean. Rent agreement paper work process didn't take a long time. Pre-authorization fee was bit high, could dropped down to attract more customers.

Reviewed: August 20, 2019

Very good service, car seat and booster installed perfectly by AVIS.

Reviewed: November 17, 2019

The vehicle was just perfect.

Reviewed: August 31, 2019

Car was exactly as expected

Reviewed: January 5, 2020

the car in good condition, the process very simple, the staffs are excellent

Reviewed: December 4, 2019

the receptionist told me that should buy insurance with them which is around $50 per day, and told me it may spend 1 year to claim online with ERC, she scared me a lot. Also, she charged me $908 on my card but did not explain what are they including...it just said preauthorization, I am waiting for the refund of preauthorized now. The car was not very clean, and there was an Ineffable smell.

Reviewed: December 16, 2019

Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.

Reviewed: December 2, 2019

Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.

Reviewed: November 20, 2019

Everything went smooth however counter staff demanded extra payment as for further insurance fee.

Reviewed: October 15, 2019

追加で保険に入らないと、少しでもぶつけた＄4400請求すると言われた 出発前の車両チェック時に飛び石でもお金請求すると、威圧的な態度であった。 車の外装は傷が多かったが、車内は清潔に保たれていた

Reviewed: October 8, 2019

Really amazing customer service especially the airport pickup and drop off.

Reviewed: December 15, 2019

Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

Reviewed: December 5, 2019

El coche tenia mas de 150.000km y era super antiguo.

Reviewed: November 27, 2019

Great services & friendly staff. Helped me much on the booking trouble. will be back

Reviewed: October 23, 2019

Carhood was great

Reviewed: October 21, 2019

Excellent service , average vehicle.. Though it was OK for the price.

Reviewed: December 3, 2019

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Reviewed: November 30, 2019

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Reviewed: October 21, 2019

Friendly and helpful staff/call centre

Reviewed: November 25, 2019

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Reviewed: October 8, 2019

Very satisfied with the service.

Reviewed: November 26, 2019

We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used

Reviewed: October 16, 2019

Very easy process. Guys were very acommodating and helpful

Reviewed: October 12, 2019

I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.

Reviewed: October 10, 2019

The people working there are really helpful . Excellent work there

Reviewed: October 4, 2019

The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!

Reviewed: April 4, 2019

The infant and child safety seat are both dirty

Reviewed: March 15, 2019

Great, friendly service and upgrade of vehicle offered!!

Reviewed: July 29, 2019

The car was basic. Many features were absent. Despite being a medium size SUV, there was little legroom in the front.

Reviewed: January 29, 2019

We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.

Reviewed: August 21, 2019

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

Reviewed: January 3, 2019

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

Reviewed: September 6, 2018

Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .

Reviewed: May 26, 2018

Like: Overall good
Dislike: I like the car. Good for drive

Reviewed: January 2, 2018

Like: Reliable car with excellent fuel economy
Dislike: Nothing