“straightforward, but with some quality of life changes that would have improved.”
About ACE Rental Cars:8.0/10
Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me.
Drop off was great, quick and easy with a very personable chap at counter.
It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.
The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.
As this was a special holiday for the two of us we ordered a luxury vehicle.
We were given a grand Cherokee with lots of scratches and dents.
When we asked if this was meant to be in the luxury class. They just said “we haven’t got any luxury this is all there is!” Would NOT recommend Dollar to others, staff not very helpful.
About QEEQ:10.0/10
Very happy with QEEQ, have already booked our next car rental with them.
“Competitive price with well known provider. Ease of booking on line.Customer service could be better”
About Apex:9.0/10
The only negatives:
Car ordered was not available so was given a supposed upgrade but the car was smaller, but better equipped- it did the job.
Slow getting processed at pick up. Staff great. Drop off quick
About QEEQ:10.0/10
Booking system good. I needed to delay my pick up by 24 hours, but was unable to delay drop off by 24 hours to keep contract period the same. Loss of days hire. Customer service was in Western US- I was in Australia so not ideal for resolving above mentioned issue.
Deram-nos um carro de categoria superior, pois o que correspondia á nossa reserva já era suposto ter sido entregue. Demorou uma hora a entrega mais o tempo de uma limpeza superficial pois tinha acabado de ser entregue.
“Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.”
About Europcar:9.0/10
It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.
Personal muy amable. El coche estaba preparado cuando llegamos.
Sería mejor que pasasen a una política de depósito lleno, es más fácil llenarlo antes de devolverlo que dejarlo como te lo dan.
“Easy to book online, IT systems failed at collection, but car hire experience was altogether good.”
About Enterprise:10.0/10
There was a glitch in the system between Qeeg and Enterprise at the time of picking the car up. The counter assistant was very helpful,but it looked like the wrong price on the booking agreement which worried us at the time. We weren't charged anymore which was a relief. We couldn't fault the staff or Qeeg, but the IT system did have a problem.
About QEEQ:8.0/10
We are happy with the Qeeg booking, and the fact it was a good price.
Great car hire. Many other rental counters were busy but only 1 person in front of me. Located in a cool parking garage rather than the boiling hot sun.
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