QEEQ CAR RENTAL REVIEWS

Pick up was fairly easy. Drop off process was unacceptable.No one was downstairs to return the car to. I had to drive to two locations to park the car. Then I had to go upstairs in the airport to find an agent. My car was not checked in right then and I was told I would get an email next morning. One week later, no email still.I called twice and then went on to the correct site to retrieve the report. Not fun when you leave the country the next morning if there were any difficulties.

Booking was extremely easy. I used your rebook feature if a lower price came available. It did and you rebooked immediately, sent me an updated invoice and after my car return, you refunded the difference.

excellent service

exellent service

Staff is horrible

They gave me a very bad car and an unknown car brand - BAIC, this car brand wasn’t mentioned anywhere in the contract The car doesn’t seem and doesn’t feel safe, has a terrible performance (acceleration, braking, handling, suspension, weak engine)

The counter staff was excellent and gave a upgraded vehicle. the process was easy but I was confused about the EasyRent and Routes connection.

The location rental firm is inside a payable multi_story car park building, it is so hard to find and drop down a car.

Franchement a refaire je suis pas déçu du service du tout

Allez s’y une location en toute tranquillité bon accueil

The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.

Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.

Customer service from both places were great. We liked that there were no hidden fees and they gave us the car we had originally reserved. First time renting in Europe and it went better than expected!

Love the email reminders regarding our car rental pick up and pertinent information required.

I didn't get the car because the staff was terrible and tried to push several fees to me. Could not use my personal insurance and did not have the car that I booked so I declined and took it from other company

Car is brand new, exceed my expectation. Friendly staff, clear and accommodative.

Price is good

The staff was rude and would not accept our insurance coverage. We were forced to pay 900 euro for coverage we already had.

Hey didnt have enough cars to choose. Did an upgrade but the car I was hoping for wasn't available Still the service was great at all tiem

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

Great and fast service

Great app, good prices

Helpful, informative and friendly staff.

Value for money

Easyrentalcars charge international transaction fee

Car dis not meet expectations. Was not a full size like I thought I was getting. Windshield looked like it had tape on it. 1st. car was worse and had low tire pressure light on so the switch vehicles. Also vehicles were diesel.

Dear All , As you see the records of Khelawan and Jaisri into your system you will now that we always book any car from you guys . but this was my worst experience with budget . as you see i booked a suburban and they give me a smaller tahoe . and i told them that my booking is for a suburban and the ask me if i still need a car !!! what a service .

We booked a Toyota Corella, so we were pleasantly surprised to be given a Camry. The car is in very good condition, save for some very minor scratches due to wear and tear. The guy who served us was very helpful and informative. We had a smooth ride throughout our stay in Perth through the Pinnacles and Albany.

Similar to the above. Booking was a breeze and Easyrentcars presented us with options to suit our needs. The DropPrice protector was a good feature. We actually ended up paying lesser.