QEEQ CAR RENTAL REVIEWS

I booked a specific Car but when I went to pick it up, They gave me a different Car, which was dirty and had a strong cigaret smell

Everythin ok.

I had specifically rented a convertible. I was to pick up at 12 noon on Friday Sept 27. I arrived exactly on time. As i talked to the agent at the counter, apparently there was one convertible available, but a woman somewhere in the lot(Avis employee) told the desk agent that she was holding the car for another customer-an Avis preferred member. I informed the desk agent that i was also a Preferred member, showed him my account number, advised him that i had a reservation and was on time for my pick up. After some haggling between your two employees, i did receive my correct vehicle. That being said, I was quite nervous and about to get very angry if my reservation was given to someone else. Not acceptable treatment in my opinion. A person with a valid reservation and who was on time, shouldn't have to deal with such nonsense.

Have used Thai Rent A Car before and have always been happy with service and their vehicles.

Great prices and selection.

Waited a little longer then normal to get the car. Team needs to make sure the rental will be ready because they didn't even have the reservation in the system. Almost didn't get the car at all.

Good car presented clean. Collection desk was easy to find but the car was parked a few hundred metres from where the staff told us and on a different road. Damage easily visible was not marked on paperwork and had to be added taking up extra time. Key drop off and final payment confusing and unclear, had to phone the office as it was unmanned on all attempts to talk face to face. The staff were also unable to clarify the situation and were no help.

No comments

I was fast to get to the Q and waiting time was quite short, but there were a lot of people after me. Also they've charged me for 1 extra day (it's mistake, I've contacted support, I have a proof I was in time).

All good.

We didn’t get the car that we booked.

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

No issues with Right Cars when I found their location.

Dollar were very efficient and helpful. There was no hard sell on extra insurance or for the toll pass with the customer advisor suggesting we would probably not need it, which was refreshing.

The easyrental price was by far the cheapest quote so was not expecting much but the car was superb and the service excellent. Definitely recommend them to my friends and family!

Poor service and terrible car cleanliness

Absolutely terrible, car was not clean and smelt of smoke, service was terrible and queued our the door. Pay the extra to avoid this monstrosity

Absolutely brilliant, and a bargain price for a one way rental - HOWEVER, the whole experience was ruined afterwards. I checked my bill I was handed when I got home and noticed that I'd been charged for ⅛th tank of fuel. The thing was the the woman who checked it in (a third party agent, not budget) didn't even check the fuel gauge. She handed me the receipt and said that's $56. I agreed to walked off. When I looked later it was for $83 - and there was a refuelling charge. I'd literally just filled it up before dropping off at the nearest gas station. I have all the receipts to prove it. A little bit of Googling it when I got home, shows this is a common scam. The check-in agents (as I said third party company) are on commission for extras such as gas tanks not filled. Most customers are dropping off and getting on a plane so won't look at the receipt, especially when the agent quotes the original price. Luckily (?) I'm going back there on Thursday so will be taking it up with the manager. It won't stop me renting from Budget again if the price is right but I'll be very careful when handing back.

Good work finding a bargain price!

The car was great. Super easy drop off. Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.

waited for the car two and a half hours. it was terrible.

Perfect communications via whatsapp. Great service.

Counter service was great from the one woman -- but she was the ONLY one, so a 15-minute wait.

Very easy!

It was an absolute zoo at the counter. A full hour of wait. No line. No priority even if there was a number distributor....they did not use it. The staff person had to type all the info even if had fill all that in at the time of the reservation.

Will not book a car with them again.