El personal de mostrador añadió cargos y opciones sin autorización provocando pagos excesivos y tener que llamar a atencion del cliente para la devolución de los mismos.
As usual City was flawless. Speedy service, great vehicle, very competitive pricing, can't really ask for more in a rental company. That's why I keep coming back!
About QEEQ:10.0/10
Qeeq.com was great. Price drop never came into effect because the price was already at the lowest it could be with the diamond membership that I have with Qeeq. Cancelation policy is terrific. Right up to the last day is really helpful incase plans change. Qeeq is definitely my go to platform.
Primera vez con Rentacape y repetiremos. Todo muy bien. El precio, las condiciones. El personal de mostrador muy eficiente. Por poner un pero, la oficina es la penúltima desde el aeropuerto, o sea, hay que andar más trecho.
About QEEQ:10.0/10
Satisfechos con el sitio de reservas. Fácil y rápido.
Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.
About QEEQ:10.0/10
Booking was smooth, would have helped to get more details on pick-up location
We were greeted at the airport arrivals exit with a clear sign and a smile. Walked to our vehicle close by and the formalities were clear and quick. The agent was completely flexible about our drop off point and provided helpfull information about various parking restrictions in addition to giving us some parking vouchers. Though the car was not new, it was fit for purpose and the service was possibly the best we have had from years of car rentals.
Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete.
Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak.
Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.
I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.
About QEEQ:8.0/10
QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.
“Excellent customer service. Easy. Car needed a service though!”
About Keddy by Europcar:9.0/10
Counter staff were very efficient and helpful. Car was perfect , however the widescreen wipers were on their last legs and it was dangerous driving . These should have been seen to before left for hire
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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