Nobody was at Meet&Greet Point from KPN. After many calls and more than 60min somebody from KPN comes to the location where i should pickup my reserved car. The staff not speak very well english and it takes further 15min to get the car in good conditions. Next time no more KPN.
The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
My experience was absolutely amazing.
The stuff were extremely polite and very knowledgeable. Although my plane landed earlier than scheduled, the guy was waiting for me at the airport.
He picked me up from there and took me to the office. Explained the whole process in details, and came out with me and pointed out any minor scratches that the car had.
They also upgraded my car free of charge.
“Don t be shy and insist to get your correct car.”
About Budget:7.3/10
Get a horrible woman on first met who just want to finish her day and wanted to go home. She tried to quickly dine out reservation by giving us a Beetles over a Ford Mustang. We had to insist a lot to get a Ford Mustand. Plus, she pushed to sell us a additional insurance that we don t needed
“Recommend car rental to everyone who would like to explore many places and travelling with families”
About Europcar:8.0/10
Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work.
It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.
About QEEQ:8.0/10
Overall booking process and communication were good.
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Jun Yung
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