“Excellent - especially thanks to the counter staff at the Newberry airport in Buenos Aires.”
About Europcar:10.0/10
We rented from the Newberry airport in Buenos Aires and also from El Calafate - in both cases using Europcar. The counter staff at both places were absolutely wonderful! They provided detailed explanations, took care of all the paper work very professionaly, and were very friendly and service oriented. I would highly recommend them.
La voiture n'a pas dépassé nos attentes, bien au contraire. Les feux de croisement étaient mal réglés et il s'agit de feux qui se règlent mécaniquement (il n'y a pas de bouton de réglage dans l'habitacle). Nous n'avons donc rien pu faire et avons été obligés de rouler en feux de route à chaque fois que cela a été possible.
La batterie de la voiture était naze et nous a lâchée. Le véhicule s'est même complètement arrêté une fois au beau milieu de la route!
Les essuie-glaces auraient eu grand besoin d'être changés.
About QEEQ:8.0/10
Pas de commentaires à faire sur la plateforme de réservation.
No one at the Melbourne office answers the phone and I had to ring Singapore to get a message across that my flight was delayed
I had no idea if the buses were still running. Not good service
We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance.
After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire.
So for a $200 car hire we have now payed in total $800 !!!!
This is ridiculous. And something we simply cannot afford.
We will be contacting our credit card company to dispute the final charge.
And very disappointed with this experience.
Alan and elizabeth peacock
The first time in life I got the same car I booked, a Fiat 500 cabriolet. A good start when we arrived at Avance in the hall of the airport. The employee asked of course if I wanted to upgrade the insurance. I answered negative and he stayed polite and didn't push for more. After the paperwork we got many recommendations to visit on the island. We were positive supprised about the kindness of the employee after I got so many times screwed up at rental car companies. But the employees of Avance are different, excellent!
On the papers was clear how much fuel was left and you can bring the car back with the same amount of liters. The Fiat was in perfect condition and we enjoyed the cabriolet a lot.
Car was fantastic, excessive wait as the car was not ready they said due to not know flight numbers. It was a private rental which is no reason not to have it ready. Was not a fan of the lady on the desk.
About QEEQ:10.0/10
Good car at a good price, will look at using in the future.
The car was Kia Ceed and it was dirty and it was rainy when I picked the car up. I couldn't spend so much time to look the car around. But I took lots of pictures of the car. There was damage in front of the car and they gave me that car with specified damage in the pickup form. I drove that car 14 days and didn't use rear seats. When I went to drop that car, one guy came from the cabinet and he just opened the door and realized very very very small point that I couldn't see at my first look. There was a little and tiny dent that I didn't see before and he said me we have to charge this dent to you. I show the initial photos to him but he was getting stuck in to charge that dent to me. My initial photos contain that area too but it was so rainy and that point was wet. So hard to realize with eyes but "Micheal"(the guy's name was according to his told) seen this point at first look. And he said to me I have already charged 232GBP for that dent. I couldn't understand when he charged when he decided to charge. According to his measure dent was 30mm. But as you can see the attached picture its not over the 5mm. I will report your company to my bank as that was a fraud.
Also, I asked the "Micheal" to show this dent wouldn't be charged the next person who rent this car. He told me he had already entered that damage in their system. I requested to see his report and there was nothing in that car detail!!!
About QEEQ:10.0/10
It was quite simple and helpful. Nothing was unexpected. Very happy to use your website.
We rented two cars at the exact same price and with the same description. One car was significantly better than the other. Around 5 years newer. Generally the price was low, so can't complain too much
About QEEQ:8.0/10
It was easy, but the picture was misleading. Showing what looks like a new model when the car we get is probably close to 10 years old. Had a CD player.
“Overall a positive experience but could be excellent with slight improvements”
About Firefly:8.0/10
It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty
This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full
About QEEQ:10.0/10
It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth
Staff spoke good English which was very helpful. As it was my first time taking a car from Wroclaw Airport I missed the entrance into the Return Rental Car signage as this was not very obvious. I am sure colour coding the signage can help direct people if its their first time returning ALL Rental Cars not just Hertz.
About QEEQ:10.0/10
All was fine. I had the booking confirmation came before expectations...Thank You.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Jeffrey Lam
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