“Enjoyable car but always need full coverage from renter for driving in Sicily.”
About Sicily By Car:7.0/10
Car is reasonable and as expected, but pick up location is in a separate building next to the terminal nut not mentioned on the booking contract, this should be improved. It may not necessary to get full protection from web since the car rental will sell you additional insurance and you don't need to claim the excess. Further, the renter full coverage is essential for driving in Sicily.
ACE Rental Cars is a good agency if you are seeking to hire a budget car for an extended period of time at a reasonable rate. The only downside is that their is little parking at the Brisbane Airport Location.
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
Me dieron un auto de menor gama y me obligaron a contratar otro seguro porque me pedían 7000 reales de seguro y no hay tarjetas argentinas que permitan ese límite
“Nightmare to start my HOLIDAY dealing with ROUTE !!!!!!!!!!”
About Routes:3.7/10
Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know .
Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!
The staff at Thrifty were very nice, it was easy to choose a car and get on my way. Very pleased with drop off as staff member came out to greet me and checked the car over.
“Generally very happy, but the car was a bit small”
About Sicily By Car:8.7/10
The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian.
The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!!
On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!
Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough.
The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car.
All in all an average experience.
“Facile à louer, facile à trouver, facile à prendre en charge, facile à restituer... Pas de stress !”
About Alamo:9.3/10
prise en charge assez bizarre: conduit, de nuit, sur le parc, présentation de trois véhicules, et "prenez celui que vous voulez" ! Pas d'identification du véhicule sur le trousseau de clefs, pas de papiers véhicule dans la boite à gants, numéro du véhicule absent sur le contrat... Sinon, très bien!
About QEEQ:10.0/10
Très facile d'utilisation, véhicule présenté conforme à la demande, tarif correct. Price drop n'a pas eu à fonctionner
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